- Responsible for ensuring adherence to ProQuest Consulting's Scrum framework, facilitating the Scrum process, coordinating resources, assisting the Senior Project Manager in coaching teams, and fostering a trusting team environment emphasising problem-solving.- Supported Product Owners in fulfilling their responsibilities and provided customers with clear updates on scope, budget, and schedule progress.- Effectively managed the release schedule and allocated environments for releases to ensure the overall quality.

- Responsible for delivering high-quality solutions within budget and timeline.- Managed projects and tasks, coordinated with clients, designers, and developers, handled hours allocation and billing, held regular client meetings and managed stakeholder expectations.- Responsible for integrating third-party software, working on B2C and B2B e-commerce projects, managing project budgets, and providing client documentation.

- Coordinated team to plan project services, schedule stakeholder communications, and ensure installation expectations were met. Supported teams with software upgrades, implementations, and business process optimization projects.- Oversaw product launches, website merchandising, site development, UAT, build, and promotions. Managed and tested features through 4+ levels of testing including functional, regression, user acceptance, staging, and live environments.- Build a safe and trusting environment where conflicts can be managed healthily without fear of blame. Establish fluid communication among internal and external stakeholders, facilitate knowledge transfer, and align with new business goals and direction.

- Managed effectively with inquiries and complaints from 75+ daily customers, including setting up and amending policies and assisting with payment arrangements.- Logged call information is recorded across various platforms, including Salesforce Lightning, Salesforce Classic, and Genesis, to ensure faster response and support for issues. Additionally, strong personal time management and priority setting skills are utilized.- Conducting meetings and workshops to train new employees. Possesses excellent communication skills (written and verbal) in various settings and styles.

- Increased project efficiency by 15% through effective planning and risk analysis. Installed and configured 200 PCs and 100 VoIP phones for seamless operations.- Enhanced workstation performance by 25% through re-imaging systems to client specifications. Ensured environmentally safe disposal of 75 units of old equipment. Executed deployment of 300 PC and VoIP systems in corporate environments.