IT Professional with 16 Years of experience in managing IT projects, IT strategy, design, budget and planning. Innovative professional with proven ability to identify, analyze and solve the problems to increase the customer satisfaction and control cost. Demonstrated skill in organizing workflow from group planning session through implementation. Have been a decisive, action-oriented and result focused professional offering outstanding talents in resource loading (recruiting and staffing) resource levelling (sharing of resource), team building, team consensus, budget management, customer relationship, cost avoidance and conducting status meetings and customer reviews Experience in the area of Analyzing, Designing and Mapping Business Requirement into technical System Solution, Oversight IT Infrastructure Setup for New & Existing Sites, Day to Day IT Operations. Systems, Scheduling, planning and Keep infrastructure up and running 24x7. Having good all-round supervisory and technical expertise in IT Infrastructure Services, Incident Management, IT Service Desk, Technical Helpdesk, ITIL, Service Level Management, IT Project Management, IT Operations Management, Vendor Management, Windows Administration and Network Management, Team Management, IT Strategy.