Ankit Somkuwar Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of.

Mumbai Area, India

Mumbai Area, India

Business Development:- Pitched new hotels and existing OYOs for rate negotiation, branding, and on boarding more no. of rooms.- Lead a team of 8 to increase the SRNs(So ld Room Nights) for Mu mbai fro m 100 to 300+ by on boarding 42 hotels in a month.Demand:- Increased the URNs(Used Room Nights) by signing up with different channels like travel agents.

Mumbai Area, India

- Analysed strategic information regarding customer experience and implemented the same, reducing %Unhappy customers from 21% to 13.2% (MOM )- Started a pilot to send Daily Ops and Customer Experience reports to the West region, which helped the region to study and focus on the targeted areas.- Worked on the reports for week on week assessment of CX over.

Mumbai Area, India

- Increased the Tablet adaptability in OYO Properties (~20% )- Lead a 12 member Operations team to ensure all OYO Property staffs are well trained- Played a vital role in creating the 'Operations Playbook' – Guidelines and SOPs for the Cluster Managers of OYO.- Successfully executed the BYG(Black -Yellow-Green) rooms concept in Mumbai.- West POC fo r all.

Mumbai Area, India

-Visit, Inspect and Ensure highest standards of Service and Client Satisfaction at OYO Properties as per stated protocols. -Target Zero Customer Complaints on account of OYO Service-Act as the first level of escalation for any customer issues, and resolve the same in an effective -and timely manner-Work closely with property managers, call center and the.

Mumbai Area, India

-Manage a team of project executives effectively.-Identify, Plan and Execute Projects in line with OYO standards-Plan for resources and timelines for assigned properties in line with given budget and time commitments.-Manage inventory of materials and ensure efficient utilization of company resources.-Work with Operations Head towards continual development.

Jaipur Area, India

Monsoon Varsity Pvt. Ltd is a company developing IT products and outsourcing it to the National clients. I designed a website “Dublin Tourism Management” based on Java Servlet Pages, MySQL, Eclipse-IDE, HeidiSQL and Apache-Tomcat Server.

Bachelor’S Degree, Computer Science

12Th, Science And Electronics

10Th Maharashtra Board, Science