Ankit Somkuwar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019

Mumbai Area, India

Mumbai Area, India

Business Development:- Pitched new hotels and existing OYOs for rate negotiation, branding, and on boarding more no. of rooms.- Lead a team of 8 to increase the SRNs(So ld Room Nights) for Mu mbai fro m 100 to 300+ by on boarding 42 hotels in a month.Demand:- Increased the URNs(Used Room Nights) by signing up with different channels like travel agents, property manager and owners.- Worked on building up a database of untapped channels of demand in Mu mbai like the OYO Rooms Counter at Dadar Railway Station, at A irport and at Mumbai Central.- This was primarily focused on building a sustainable offline demand channel fro m a long term pers pective (witnessed growth of 34% MOM, which also gave birth to a new OYO portal – OYO Basic)- Ensured timely co llect ions of payments from partners , in coordination with finance team.

Mumbai Area, India

- Analysed strategic information regarding customer experience and implemented the same, reducing %Unhappy customers from 21% to 13.2% (MOM )- Started a pilot to send Daily Ops and Customer Experience reports to the West region, which helped the region to study and focus on the targeted areas.- Worked on the reports for week on week assessment of CX over various parameters. - Purge Drive: This project was led to reduce the % Unhappy customers of the property by blocking (purging) or de-listing the properties which were major contributor in the increased %Unhappy customers of Mumbai. This showed great results and was then implemented in the whole west region.

Mumbai Area, India

- Increased the Tablet adaptability in OYO Properties (~20% )- Lead a 12 member Operations team to ensure all OYO Property staffs are well trained- Played a vital role in creating the 'Operations Playbook' – Guidelines and SOPs for the Cluster Managers of OYO.- Successfully executed the BYG(Black -Yellow-Green) rooms concept in Mumbai.- West POC fo r all the tech based updates for OYOs(Property Manager App, Owner App, Audit App and CX Feedback Collection app)- Lead the marketing project at Pink A Thon(A breast cancer awareness marathon only for women) and Mood I(IITB cultural festival)-Standardized the reconciliation Cycle for OYO properties.- Execution of OYO Care: This project was oriented towards the increase in hygiene at OYO properties. On demand room service was provided with help of Mobile Janitors deployed in various areas across Mumbai. Contracted AMC’s with hoteliers.- Piloted navigation project for call center executives, making it easy for our guest reach OYO with the shortest route possible.(~23% increase in % Happy)- Increased the external and internal branding for Mumbai fro m 29% and 44% to 37% and 82% respectively.- Lead Operations: Breakfast Project: Lead the operations team for increasing the %Happy feedbacks related to breakfast fro m 68% to 81% for Mumbai. Wifi Project: Lead the operations team for increasing the % Happy feedbacks related to Wifi fro m 64% to 86% for Mumbai. Run Sale Project: Lead this new initiative which resulted in increase in no. of SRNs for OYO in the peak seasons Rack Rate Improvement Project: ORR(OYO Rack Rate). This helped the West region to increase the revenue (~8% ) and URNs (~12% ) for the months of execution. Celebration Project(OYO Rockstar): OYOs and its property staff across Mumbai were awarded on the basis of their performance, to boost up their morale, which in turn helped us to improve on our Staff behaviour parameters.

Mumbai Area, India

-Visit, Inspect and Ensure highest standards of Service and Client Satisfaction at OYO Properties as per stated protocols. -Target Zero Customer Complaints on account of OYO Service-Act as the first level of escalation for any customer issues, and resolve the same in an effective -and timely manner-Work closely with property managers, call center and the customer experience team in rendering great service-Train the New Staff in OYO Standards of Service-Maintain and Boost the Morale of the Staff to excel in all service experiences-Proactively identify issues, highlight and resolve them systematically-Work with Operations Head or Transformation Lead towards continual development of the Property and Undertake specific projects towards this goal.-Maintain property level sales and costs summary.-Managed inventory of materials and ensure efficient utilisation of company resources.-Built a vendor base to support the project execution on time

Mumbai Area, India

-Manage a team of project executives effectively.-Identify, Plan and Execute Projects in line with OYO standards-Plan for resources and timelines for assigned properties in line with given budget and time commitments.-Manage inventory of materials and ensure efficient utilization of company resources.-Work with Operations Head towards continual development of the Property.-Work and build a vendor base to support the project execution on time

Jaipur Area, India

Monsoon Varsity Pvt. Ltd is a company developing IT products and outsourcing it to the National clients. I designed a website “Dublin Tourism Management” based on Java Servlet Pages, MySQL, Eclipse-IDE, HeidiSQL and Apache-Tomcat Server.

Bachelor’S Degree, Computer Science

12Th, Science And Electronics

10Th Maharashtra Board, Science