Currently Heading Technology for all functions – ERP, E-commerce, Salesforce CRM, Automations (RPA), Software Development Apps, Analytics. Responsible for end-to-end delivery, migration, implementation & support of all critical tools & functions.• Total ownership for migration & delivery – Implementation, Customization & Support including BCP.• IT leadership, innovation, Adoption Across multiple Technology with Planned business benefits.• Responsible to manage Large IT projects in Transforming Business, Implementing ERP.• Client & user escalations, reporting and relationships to top Executives (CXO’s).• Focused on Customer First and Technology next for Business Growth adopting using best practices.• Handling Large Outsourced Vendor Evaluation & Management.

Leading transformation journey for Retail & Digital ecosystem and building processes across PAN India having 1300+ stores managing a budget of Rs 41 Crores and a team of 40+ people (On payroll & external vendor). Responsible for end to end delivery, migration, implementation & support of critical tools like Point of Sale (POS), Commerce Engine & building omni channel capability to enrich 360 degree journey.1. Total ownership for migration & delivery – Implementation, Customization & Support including BCP.2. Vendor Evaluation & management.3. Retail Transformation and benefits realization.4. Budgeting and Analyzing of complete Retail and Digital P&L.5. Team Management, building & best practices6. Client escalations, reporting and relationships to top Executives (CXO’s)7. Omni channel designing & customer insights.

Senior Manager for implementation, enhancement & support of the Retail systems and processes across multiple locations (India, South West Asia) managing a total budget of Rs. 35 Crores and a team of 30+ people. Responsible for end-to-end delivery of implementing the various modules in Retail & Omni channel journey.1. Budgeting and Analyzing of complete Retail P&L2. Team mobilization and vendor management3. Engineering Transformation and benefits realization 4. Total ownership for delivery – Implementation, Enhancement & Support including BCP.5. Coaching the teams on Agile practices6. Client escalations, reporting and relationships to Executives (CIO)7. Digital Transformation – new sales channels including Flipkart / Myntra8. Recruitment for rebuilding strong team

Delivery Lead, Product Owner & Support responsible for the IT E-commerce Platform for 28 countries – to improve the customer journey & experience by implementing features and customizations to enhance the e-commerce (Decashop) platform1. Overall accountability and ownership for Product development & rollout 2. Budgeting and Analyzing of IT Ecommerce P&L 3. Engaging relevant stakeholders & recruit/mobiles the feature teams4. Risk management, reporting and communication5. Vendor relationship and commercial negotiations 6. Set up of the program following Agile principles and best practice

Full responsibility for scoping and planning the delivery of company's strategic KPIs – such as Rupture, SLT & Availability of products to ensure having 98% availability (both Online & Offline) across different locations. Worked in partnership with business stakeholders to foster relationships and delivery of agreed benefits.1. Reviewing People, Processes, Systems and Controls to ensure fit for purpose operating model2. Responsible for the recruitment of the proposed team 3. Define methodology and governance4. Standardize reporting across all the business domains globally in consultation with country heads

Full responsibility for scoping and planning the delivery of Customer Relationship Management (CRM) system of FINACLE for DFS bank, USA1. Responsible for establishing and delivering several projects for the client – often against conflicting requirements and timescales 2. Led a team to ensure delivery of projects as per the SDLC and realization of benefits3. Worked for the CIO office to formulate the project delivery framework for delivery of IT projects within the Bank and defined the relevant stage gates, deliverable checklist, and templates

Worked part-time as a Software consultant for improving and management of Mercury Quality Centre (MQC) tool used world wide for  Creation of Test cases Creation of Test plan for various components Defect Raising & TrackingResponsible for: Creation of Exemplar Task Creation of Negative test cases Management of test cases Defect Raising for IQIS Uploading test cases in MQC for various phases of development

Worked as a Module Lead for design & development of application to track the overall workflow progress at a common place. The intention was to be able to track the progress of the workflow from a common place so that the user does not have to traverse between applications to find the progress of the workflow.Working skills: Java & JSResponsible for: Participated in design/development of the application.  Preparation of LLD (low level design) document. Development. Preparing Testing Strategy, Test plans and test cases  Development of various tools for mass changes. Presentations to various teams.

Worked as a Senior Developer for development, maintenance and enhancements of CRM solution for ABN, Greater China. Responsible for development of Patch Maintenance utility tool which keeps track of all the enhancements and bug fixes for different banks