Ankit Khera Email & Phone Number

Maroochydore

Gurugram, Haryana, India

• Spearheaded end-to-end deployment of Travel Technology initiatives, guiding 10 essential phases from stakeholder introductions through server and application configuration, resulting in enhanced operational efficiency and client satisfaction.• Employed strategic sales techniques during pre-sales engagements, leading to the conversion of 11 or more customers out of 100+ interactions, contributing significantly to company revenue growth.• Showcased product features and benefits, leading to an average ticket price of €20,000 per customer. • Implemented streamlined presentation techniques and tailored product pitches, spiking a 33% reduction in the average time required to complete a product demo, from 3 hours to just 2 hours.• Utilized active listening and consultative selling methods to deeply understand customer pain points and requirements, seeking a 15% increase in customer engagement and satisfaction levels.

Delhi, India

Fostered and nurtured relationships with Key Account Managers representing renowned international hotel chains including Marriott and Starwood.Achieved a 95% customer satisfaction rate through personalized and impeccable service.Managed end-to-end logistics, including transportation, accommodations, and activities, ensuring seamless travel experiences.Strengthened brand partnerships and market presence, foreseeing a 20% rise in customer inquiries and conversions.Coordinated with an outsourced marketing team to showcase new products on the company website, social media platforms, and weekly email campaigns.

India

○ Guided over 200 detailed consultations to grasp specific business needs in a comprehensive understanding of client expectations and project scope. ○ Conducted in-depth analysis of client requirements and system capabilities, leading to the creation of highly tailored plans that addressed specific needs. ○ Developed operation manuals customized to 30+ client's workflows, leading to increased user adoption and operational efficiency. ○ Maintained and optimized the reporting dashboard for the internal financial system, ensuring the accuracy and relevance of financial data, resulting in improved decision-making processes. ○ Guaranteed compatibility and synchronization between systems, facilitating a seamless and secure payment process for all transactions worth $20,000.

Pune Area, India

Optimized holiday operations in 35+ countries, ensuring seamless execution and adherence to company standards across a global network of branches.Executed a comprehensive e-marketing strategy, orchestrating weekly e-flyer campaigns that significantly boosted client engagement and drove increased conversions.Monitored and curated engaging content for social media pages to strengthen brand presence and enhance visibility on platforms such as Facebook and Twitter.Demonstrated strong negotiation skills, achieving favorable terms and conditions in partner agreements, leading to a 20% improvement in profit margins.

Gurgaon

Directed the integration of projects, resulting in a 15% improvement in system efficiency and performance.Resolved technical issues, negotiated contracts, and coordinated conference calls, generating a 25% reduction in resolution time.Orchestrated end-to-end project delivery, including design testing and final evaluation. Attained a 20% improvement in project completion timelines by implementing efficient project management strategies.Spearheaded the integration of new features such as hotel, sightseeing, flights, payments, and SMS gateways resulting in a 30% increase in product sales and enhanced market competitiveness.Secured alliances and partnerships at the global level, negotiating preferred partnership contracts with existing partners expanding the network by 40%.

Tested, certification, and launch of new products as Product Owner for Online International Holidays. Executed 20% increase in launch efficiency.Oversaw a technical team responsible for online product integrations and new product developments, fostering collaboration with relevant stakeholders & directed integration of projects improvising system efficiency by 15%.Addressed existing product issues by implementing effective strategies, reducing customer complaints by 25% and enhancing overall product reliability.Utilized market analysis techniques to identify hot selling products in both domestic and international markets. Presented findings to Senior Management, contributing to a 10% hike in revenue through product promotions.Initiated and facilitated discussions on new product requirements, ensuring alignment with company goals and customer needs, growing the efficiency of product development processes by 30%.

Gurgaon

 Proactively worked with Suppliers like Thomas cook, American Express (Egypt) Aitkin Spence, Desert Adventure and TUI for competitive pricing to ensure maximum margins for the company. Gathered the customer requirements and provided competitive tour packages for special events ensuring end to end package delivery. Resolved customers queries regarding pre, post & on travel related complaints. Sent bookings to all the suppliers & hotels for destinations like Dubai, Maldives, Mauritius, Thailand, China, India, Sri Lanka, Indonesia & other travel Destinations.