Anastasiya Kochetova Email & Phone Number

United States

Seattle, Washington, United States

* Help Rewards Genius users troubleshoot errors and issues experienced while on their platform.* Help answer questions about using Rewards Genius.* Help troubleshoot API and integrations errors.* Use Salesforce and NetSuite CRMs to communicate with customers and other teams.* Help locate, identify, and report outages and errors to developer and supply teams.* Run manual reward orders for codes via BLAST when requested.* Document troubleshooting and use steps for Rewards Genius product for internal and external knowledgebases.* Run reports and create report schedules in Jaspersoft.* Run SQL queries in Snowflake to investigate issues or locate users.

Bellevue, Washington, United States

Deliver 1:1 language and reading instruction to students of different age and level.Error handle and document students' progress to cohesively move through instructional material at an appropriate rate.Communicate with center director and consultants in verbal and written means to assist in building ideal instruction climate for each individual student.

Kirkland, Wa, United States

Working in Big Data with Tableau Desktop and Tableau Software, I primarily troubleshoot customer issues with software including and not limited to connectivity, drivers, UI, functionality, errors, etc. after the customer's ticket has been triaged. I work closely with other Engineers, Sales Representatives, Account Managers, and Developers to help resolve issues, set customer expectations, and report and resolve software defects.In addition to core troubleshooting responsibilities, I love teaching and leading groups and have taken many opportunities in my current position to help lead my team, work towards metrics goals, and lead meetings to cover organization/admin as well as troubleshooting questions and techniques.

Kirkland, Wa

Respond to ongoing customer inquiries and issues to troubleshoot Tableau Desktop product. Facilitate case progress communication between customers and engineering/development teams to help track feature requests or potential defects. Educate customers about product use through troubleshooting and problem resolution via phone, e-mail, and WebEx.Includes working with and understanding databases and database structure, business intelligence and data handling, analytics, and queries.

Kirkland, Wa

Technical Support: Tier 2 pier support/customer escalations and ongoing issues - with overarching phone technical support for cable (video, internet, and phone) services.Technical Writing: Documenting troubleshooting and information about products, writing and compiling internal knowledge base for peers to use during troubleshooting.Training: Help create and execute training sessions of 2-4 weeks for technical support, as well as understanding of cable products and service for new hire classes 3-8 students in size.

Seattle, Wa

Kitchen duties: Prep, cooking, orders, clean-up.Management: Coordinate with other employees, train new hires, coordinate salesAdvertising and Design: Communication with ad and coupon companies, creation of posters, menus, website, management of Yelp and Facebook pages.

Seattle, Wa

Set-up and break-down of classroom including tables, easels, supplies, etc. for monthly themed live classes for teenagers. Help teachers execute lesson plan, communicate with and assist students one-on-one, introduce parents and new students to the program and the school.

Fine And Studio Arts

Worked on multi-media fine arts projects including printmaking (monotype, etching, and relief), drawing and painting (oil) of traditional.

High School Diploma