Ankona Chatterjee Email & Phone Number

Palo Alto, California, United States

• External Client-Facing Responsibilities:
• Managed and retained enterprise and reseller accounts, providing ongoing support.
• Created and executed project plans, ensuring setup, implementation, onboarding, and training within specified timelines.
• Collaborated with clients and their IT teams to establish two-way data flow through API integration, website integration, and CRM/PMS integrations, enabling automated review/survey collection and marketing.
• Assisted clients in defining and achieving business outcomes, periodically assessing ROI on their investments.
• Scheduled Quarterly Business Reviews (QBR) to engage in strategic conversations as a trusted advisor.

Noida, Uttar Pradesh, India

• Revenue Generation and Sales Management:
• Accountable for driving and generating revenue within the business unit.
• Managed inbound sales inquiries through phone calls.
• Oversaw and maintained Service Level Agreements (SLAs), including Average Handling Time (AHT), login hours, attendance, and daily call targets.
• Achieved weekly, monthly, and quarterly targets for conversion rates and revenue.Client Relationship Management:
• Generated incremental revenue by upselling additional products and services to existing clients.

Gurgaon, Haryana, India

• Client Support and Consultation:
• Provided multi-channel support to clients, addressing product and technical inquiries.
• Offered consultative guidance and best practices to optimize clients' event applications.
• Gathered client personas and requirements for future product releases.Documentation and Event Management:
• Established and maintained a comprehensive product documentation repository in Salesforce.
• Managed online components of client events as needed.

• Client Engagement and Sales:
• Conducted client demonstrations via audio conferencing and WebEx, marketing healthcare products and solutions to the US and Canadian markets.
• Led lead qualification, developed assigned accounts, and executed sound account planning.
• Demonstrated a deep understanding of clients' businesses and objectives, educated them on our portfolio of solutions, and identified opportunities to address their business needs.
• Managed escalations and closed leads generated by team members.Sales Pipeline Development:
• Proficient in both inbound and outbound approaches for building a prospect pipeline.

Gurgaon, India

• Make calls to verify customer's current address and phone number.
• Work on CRM to manage the database.
• Maintain an average call handling time and also resolve additional queries of the customers.
• Make calls to remind customers about their missing payments.
• Update the database with correct customer information.
• Make sure complete customer service is provided to the customers and also, if possible,educate them about the new products and features and to help them do easy and better banking.

Bachelor Of Arts - Ba

High School

10Th