Ankona Chatterjee Email & Phone Number

Palo Alto, California, United States

External Client-Facing Responsibilities:• Managed and retained enterprise and reseller accounts, providing ongoing support.• Created and executed project plans, ensuring setup, implementation, onboarding, and training within specified timelines.• Collaborated with clients and their IT teams to establish two-way data flow through API integration, website integration, and CRM/PMS integrations, enabling automated review/survey collection and marketing.• Assisted clients in defining and achieving business outcomes, periodically assessing ROI on their investments.• Scheduled Quarterly Business Reviews (QBR) to engage in strategic conversations as a trusted advisor.• Identified upsell/cross-sell opportunities and facilitated expansion plans.• Worked closely with Accounts Management and Customer Retention Teams to reduce churn.Business-Facing Responsibilities:• Voice of Customer, guiding meaningful feature enhancements for improved user experience and client retention.• Collaborated with cross-functional teams to manage products, prioritizing features for revenue impact and customer satisfaction.

Noida, Uttar Pradesh, India

Revenue Generation and Sales Management:• Accountable for driving and generating revenue within the business unit.• Managed inbound sales inquiries through phone calls.• Oversaw and maintained Service Level Agreements (SLAs), including Average Handling Time (AHT), login hours, attendance, and daily call targets.• Achieved weekly, monthly, and quarterly targets for conversion rates and revenue.Client Relationship Management:• Generated incremental revenue by upselling additional products and services to existing clients.• Managed and nurtured relationships with existing customers, providing tailored support.• Prioritized excellent customer experiences to foster repeat business.Sales Strategy and Presentation:• Prepared and delivered customized presentations and proposals to clients based on their objectives.• Developed strategic relationships with customers to align with their business goals, growth strategies, and profit drivers, offering Adobe's value proposition and sales solutions.Sales Forecasting and Pipeline Management:• Maintained daily and weekly updates of the sales pipeline.• Provided ongoing revenue forecasts to the sales leadership team.• Participated in regular forecast review meetings with stakeholders to assess progress toward revenue and growth objectives

Gurgaon, Haryana, India

Client Support and Consultation:• Provided multi-channel support to clients, addressing product and technical inquiries.• Offered consultative guidance and best practices to optimize clients' event applications.• Gathered client personas and requirements for future product releases.Documentation and Event Management:• Established and maintained a comprehensive product documentation repository in Salesforce.• Managed online components of client events as needed.• Collaborated with clients to gather requirements and implemented them using Cvent's event management software.Solution Coordination and Improvement:• Coordinated with clients to identify and test optimal solutions through A/B testing.• Offered suggestions to enhance implementation results and assist clients in achieving their goals.Communication and Recordkeeping:• Recorded and maintained detailed client communication in Cvent's CRM software (Salesforce).• Supported the Operations department in identifying process improvement opportunities.• Conducted periodic audits of client accounts to ensure positive client relationships.Mentoring and Quality Assurance:• Mentored and coached team members in various roles, including Client Support, Professional Services, and Project Coordination.• Conducted peer-to-peer quality coaching and provided feedback.Operational Excellence and Training:• Conducted compliance checks and operational data audits to minimize deviations.• Offered subject matter expertise and floor support.• Engaged in training for new hires and facilitated transitions into operations.

Client Engagement and Sales:• Conducted client demonstrations via audio conferencing and WebEx, marketing healthcare products and solutions to the US and Canadian markets.• Led lead qualification, developed assigned accounts, and executed sound account planning.• Demonstrated a deep understanding of clients' businesses and objectives, educated them on our portfolio of solutions, and identified opportunities to address their business needs.• Managed escalations and closed leads generated by team members.Sales Pipeline Development:• Proficient in both inbound and outbound approaches for building a prospect pipeline.• Prepared quotes and price proposals for clients.• Addressed queries and concerns through web chat, email, and various social media platforms.Product Development and Vendor Management:• Collaborated closely with the development team to launch new products and services based oncustomer feedback, market trends, and client requirements.• Maintained regular communication with vendors to ensure the progress and timely delivery of existing orders.Team Management and Reporting:• Managed new hires and facilitated their transition into operational roles.• Prepared daily reports for both individual and team performance, covering aspects such as revenue, First Contact Resolution (FCR), leave management, and communication statistics (calls, emails, chats) versus revenue

Gurgaon, India

Make calls to verify customer's current address and phone number.• Work on CRM to manage the database.• Maintain an average call handling time and also resolve additional queries of the customers.• Make calls to remind customers about their missing payments.• Update the database with correct customer information.• Make sure complete customer service is provided to the customers and also, if possible,educate them about the new products and features and to help them do easy and better banking.

Bachelor Of Arts - Ba

High School

10Th