Anton Kotov Email & Phone Number

Kyiv, UA

Podilskyi, Kyiv City, UA

Reykjavik, Iceland, IS

- Managing SharePoint site collections cross-department advanced permission sets- 10K active communication/teams sites | 2K active users per day | 50+ TB cloud-stored files- Designing multi-functional solutions based on SharePoint lists/Power Automate flows/Teams apps- Maintaining, troubleshooting and adjusting existing 500+ automation flows per user.

Reykjavik, Iceland, IS

Oslo, NO

- Contributing to the service management practices in line with Itera’s cloud adoption strategy to plan,design, build, deliver, operate, and control IT and cloud services offered to customers- Contributing to the development of appropriate methodical approaches to ensure the organization canachieve its business goals- Responsible for guidelines, executive.

London, England, GB

• Responsibilities
• Developing and implementing procedures and processes to support daily operations
• Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
• Further developing and refining the customer self-service support portal
• Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Assess service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective

London, England, GB

Supporting clients with- Thomson Reuters (later Refinitiv) Screening Deployed, Transwatch (on-premise deployments)- Napier AML platform across all functional modules (Azure cloud, on-premise deployments)- Troubleshooting Intelligence Data loading (Refinitiv WorldCheck, Dow Jones)- Reporting data discrepancy to the Intelligence Data providers- Basic ruleset.

København, Hovedstaden, DK

Oslo, NO

• Establishing culture, building trust and safe environment, organizing the working process within a team
• Maintaining the highest standards of service – quality, engagement, responsiveness, proactiveness
• Identifying and securing new initiatives across the team
• Planning capacity, addressing performance issues, articulating improvements to the existing processes
• Taking part in hiring, providing mentoring and guidance to the newcomers

Oslo, NO

Reykjavik, Iceland, IS

• End-user remote customer support, processing Incidents and Service Requests within the SLA
• User access management, licensing, third-party client application support and troubleshooting
• Citrix VDI client and server-side support, resolving performance, connectivity issues
• Network connectivity troubleshooting, client and Cisco Meraki side
• SolidWorks CAD software client and server-side support, deployment, performance, drivers, connectivity
• Microsoft Dynamics Navision ERP system user access management, printing maintenance and troubleshooting

Houston, Texas, US

• Successfully resolving complex technical issues (hardware and software) from incoming Ukrainian Top Customers’ contacts and proactive notification systems
• Respond to service, product, technical, and Customer relations questions on subjects such as repairs, features, compatibility, specifications, best practices for current and discontinued products, parts and options
• Troubleshooting, analytical and problem solving skills for products with standard warranty up to mission-critical datacenter environment
• Working on complex problems and projects where situation or data require an in-depth evaluation of multiple factors
• Representing HPE during Customer onsite visit, via telephone or remotely, articulating recommendations and explaining resolutions
• Engaging team members for support as required to ensure appropriate Service Level Agreements (SLA) terms are met

Kiev, UA

• Conducting negotiations to identify current and future technology requirements for Customer’s investment protection
• Delivering technical and business benefits of Cisco products in complex terms, as well as in simple words for sales team and partners
• Complete networking design allowing advanced technologies for SMB and Enterprise sector
• Partner-oriented approach for strong optimization and enhancements
• Partner interest protection in terms of project quotation and pricing
• Addressing all pre-ordering issues including hardware configuration proofing, packaging and service support contracts attachment