Baking Maniac is an online designer cake business, setup at the age of 12. Our Cupcakes have been ranked as Top 2 in Hong Kong and in a short span, have serviced over 3000 clients ranging from private individuals to corporate clients including: UBS, Wall Street Journal, RBS, Morgan Stanley, Lane Crawford, Ralph Lauren, Bloomberg, Discovery Channel, Lancôme, Calvin Klein, Nespresso...etc www.bakingmaniachk.com

- Provided professional, personalised and memorable guest experiences - Obtained, recorded and memorised information and details on VIP guests- Participated in all arrivals and departures of special guests (VIPs..etc) - Respond to guests needs and anticipate their unstated needs- Conducted meet and greet every morning - Attended proactive all daily meetings and training sessions- Analysed customer feedback and provide strategic direction to improve their experience-… Show more - Provided professional, personalised and memorable guest experiences - Obtained, recorded and memorised information and details on VIP guests- Participated in all arrivals and departures of special guests (VIPs..etc) - Respond to guests needs and anticipate their unstated needs- Conducted meet and greet every morning - Attended proactive all daily meetings and training sessions- Analysed customer feedback and provide strategic direction to improve their experience- Coordinated and managed communication between guests and staff to ensure complete service- Promote and upsell amenities, services and programs offered - Demonstrated a high visibility within the lobby area- Escorted guests to nearby locations - Planned whole stay itineraries for guests Show less

The Upper House HK (A luxury boutique hotel) was rated #1 Hotel in HK on Tripadvisor during my internship period. Throughout the internship, I served several celebrities including: Tory Burch, Mary Kate & Ashley, Vivienne Tam and Big Bang. - Assisted the Assistant Director with the planning and opening of new breakfast outlet at the lawn - Created SOP's, guidelines, product analysis, demand analysis for a breakfast setup - Responsible for setting up and managing single handedly… Show more The Upper House HK (A luxury boutique hotel) was rated #1 Hotel in HK on Tripadvisor during my internship period. Throughout the internship, I served several celebrities including: Tory Burch, Mary Kate & Ashley, Vivienne Tam and Big Bang. - Assisted the Assistant Director with the planning and opening of new breakfast outlet at the lawn - Created SOP's, guidelines, product analysis, demand analysis for a breakfast setup - Responsible for setting up and managing single handedly the lawn breakfast on a daily basis- Handled complaints from guests and staff and assisted in redressing them- Reinforced colleagues to keep highest motivation- Proposed and initiated new services and products for our guests- Attended proactive all daily meetings and training sessions- Provided guests with local attraction recommendations - Supervised and provided catering service during events- Organised and ran the restaurant pass and controlled the quality of food and beverage served- Demonstrated proficiency in cash handling, credit card and room charge skills Show less