Ankul Kithania Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

In this role, I work closely with department heads under the CTO's purview to ensure efficient and scalable operations with a focus on process-oriented problem-solving. My key achievements and skills include:• Successfully designed and implemented streamlined processes across departments, resulting in a remarkable 30% reduction in operational costs and a 20% increase in overall productivity.• Employed Root Cause Analysis to identify underlying issues, and then executed Root Cause Elimination to eliminate these problems, further optimizing processes.• Established a system of weekly health checks to monitor project status and take preventive and corrective actions, ensuring project success.• Restructured the engineering team into specialized pods and implemented a structured development process using Jira, resulting in easier task breakdown for more focused work and a notable 25% increase in project delivery speed.• Employed various Facebook marketing strategies and achieved an impressive 75% reduction in the Cost per App Install through strategic changes and optimization techniques Used A/B Testing, Look Alike Audience and Ads Manager Analytics. • Implemented a process-driven approach by developing persona-based actions, introducing Top of the Funnel (TOFU), Middle of the Funnel (MOFU), and Bottom of the Funnel (BOFU) metrics, and creating a comprehensive dashboard. This process-centric strategy enables data-driven, targeted decision-making for enhanced efficiency.• Orchestrated a process-driven transformation in client onboarding procedures for the SaaS Platform, streamlining the process with structured tools.• Collaborated with the team to meticulously define a product roadmap for the SaaS Platform, aligning it with market demands. This process-driven strategy empowered us to successfully roll out features and updates that strongly resonate with our clientele.

In this role, while leading a team of 8+ members, I worked closely with various stakeholders across departments to ensure a seamless and rewarding learning journey for students through Process Design, Creative Problem Solving and Product-led Enhancements.My key achievements and skills include:1. Ensured seamless class operations by efficiently managing attendance, teacher leave, student leave, and absence tracking within the PlanetSpark Learning Management System (LMS).2. Spearheaded the creation and management of a student operations dashboard to guarantee on-time, in-full (OTIF) class conduction.3. Daily monitoring and enhancement of student operations metrics to consistently improve performance.4. Leveraged data analysis to identify and address ticket trends, resulting in strategic tech interventions to reduce customer support inquiries.5. Proactively identified challenges encountered by students, employing data-driven problem-solving techniques to drive product enhancements and process improvements.6. Designed and implemented new product features, such as Sparkcoins and the daily quiz, to engage students. Sparkcoins rewarded students for achieving key milestones on the LMS and could be redeemed for exciting rewards. The daily quiz encouraged students to test their knowledge by recording a 2-minute speech on a chosen topic, with successful completion leading to the accrual of Sparkcoins.7. Recognized operational gaps within the existing system and optimized internal processes, resulting in a remarkable 48% reduction in the turnaround time (TAT) for initial customer outreach.8. Mentored and Nurtured team members by focusing on their personal and professional growth. Provided team with the guidance, education, and meaningful responsibilities needed to excel in their roles.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Solutioned projects with total revenue of 1Cr per Month.• Reduced the overall TAT of solutioning by 50%.• Designed process and SOPs for new vertical.• Acted as Key account manager of the recently closed projectstill their hand over to the Client Engagement department

Bengaluru, Karnataka, India

-Developed a new revenue stream, which increased the company's revenue by 15%.-Designed process and SOPs for new vertical.-Managed 70% of the new month on month clients and business.

Bengaluru, Karnataka, India

-Advised Founders on setting operational process, framework and guidelines.-Devised marketing and lead generation strategies which increased lead conversion by 5 times.

Bangalore

Major Responsibilities: -Supervised a team of 15+ members to deliver multiple projects from different verticals.-Met revenue target and led projects which contributed close to 40% of the company's Total Revenue since Oct 2017.-Incremented revenue 5 times by designing and streamlining execution and quality check processes.-Guided and mentored team while reviewing their performance and managing their KPIs.-Collaborated closely with Tech department to develop features which increased overall efficiency by 24%.-Tracked and analysed profitability and key metrics of Auditing and High Volume Calling Projects to improve overall profitability and bring in new clientele.-Spearheaded operational improvements which resulted in savings and improved profit margins by 32%.-Engaged with clients and provided regularised updates.-Enhanced Process for solving user grievances increasing user retention by 30%.

Bangalore

Tasks-Managed all phases of the project, from start till closure.-Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 40%.-Coordinated directly with Management, Heads, and Tech department to brainstorm, discuss strategy and mitigate quality-related issues.-Developed new verticals- High Volume calling, Auditing and Data Moderation from scratch increasing Company's revenue by 28%.-Drove year-over-year business growth while leading operations, strategic vision and long-range planning.-Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.

Bengaluru Area, India

Achievement/Task-Counselled IAS aspirants on UPSC preparations.-Led team of five conducting B2C sales.-Enhanced marketing initiatives and leveraged referral network to promote business development, which increased revenue by 25%.

Dunedin, New Zealand

The project I had worked upon at Otago Polytechnic, Dunedin, New Zealand was a sub-part of a bigger project. The goal of the main project was to convert an Internal combustion engine propelled vehicle into an electric vehicle. The project I was working on was mainly focused on the mechanical part more precisely the transmission system and the powerhouse. The main aim of the subproject was to design a system that could replace the engine with an electric motor and retain the original transmission system.

Jaipur Area, India

Defining a goal and then planing and strategizing accordingly to realize that goal. Ensuring proper communication between various departments, supervising the team of Auto Show 2015, solving various problems of different departments.

New Delhi Area, India

Bachelor’S Degree, Automobile Engineering, 9.16

I had pursued Automobile engineering, scored a GPA of 9.16, and was the Gold medalist of my batch. • Was selected for a 3 months.

High School

Had scored 9.8 GPA in class x and 92.2% in class xii • Was selected as the House Captain of Green House.