V Technologies Pvt Ltd. is a global provider of integrated Information Technology and Business Process Outsourcing solutions. We deliver flexible,custom and innovative solutions that improve quality and reduce costs. Our people are highly trained and committed to deliver the pleasant, professional, and competent service your customers expect.We have a state of art infrastructure with a seating capacity of 50 agents at Kanpur , India.

I am proudly announcing the journeyas an investment broker ship venture since I started. Now company stands at the leading position with the customer range of more than 5000 over the globe. Line of business if well established and keep going with up and running benchmark of generating revenue above the expectation and committed to deliver satisfactory services to our privileged clients. Advocates / promotes organization and stakeholder change related to organization mission Supports… Show more I am proudly announcing the journeyas an investment broker ship venture since I started. Now company stands at the leading position with the customer range of more than 5000 over the globe. Line of business if well established and keep going with up and running benchmark of generating revenue above the expectation and committed to deliver satisfactory services to our privileged clients. Advocates / promotes organization and stakeholder change related to organization mission Supports motivation of employees in organization programs and operationsVisionary / Information Bearer.Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities Interfaces between Board and employees Interfaces between organization and community Decision Maker. Formulates policies and planning recommendations to the BoardDecides or guides courses of action in operations by staff Manager.Oversees operations of organizationImplements plans Manages human resources of organization Manages financial and physical resources Board Developer.Assists in the selection and evaluation of board members Makes recommendations, supports Board during orientation and self-evaluationSupports Board's evaluation of promotional policies and outsourcing parameters and benchmarks. A successful journey with the company till now. Show less

To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. To offer creative solutions.Delivery of team sales, service level components, quality and productivity targets… Show more To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. To offer creative solutions.Delivery of team sales, service level components, quality and productivity targets & indicators.People Management, including all HR related issues, as well as staff development.Operational Management: Managing the floor, adherence to schedule.Ownership and problem resolution.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Training and development of staff.Motivation, leadership for a team of 35 and developing future leaders.Recommendations for product and process development based on customer feedback and analysis of the same.Conducting performance appraisal for the team.Contribute for the initial hiring and selecting process of the front line. Show less

installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and… Show more installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment. Show less