- Upgrade of Remedy application from version 9.1.02 to 1902 and then in later phase upgraded it to 20.02- Configuration and customization in BMC Remedy ITSM (Incident, Problem , Release etc)- BMC Remedy Smart Reporting ( View creation, Reports, Optimization of performance, server management)- Integration of Remedy with other tools using web services(SOAP, Rest API)- Service Request Management , OOTB SR Development and AIF SR's Development- LDAP & ARDBC Integration of tool with AD Servers- Pentaho job creation for data import to create and update existing data of CMDB- Development of independent module to support business requirement- Optimization of Environment and Mid-tier application- Managing and report creation in Smart Reporting

- Configuration and customization in BMC Remedy 9.1.02 ITSM (Incident, Problem , Release etc)- BMC Remedy Smart Reporting- Integration of Remedy with other tools using web services- Service Request Management 9.1.02 , OOTB SR Development and AIF SR's Developement- Installation and configuration of BMC Smart Reporting and BMC Virtual Chat- LDAP & ARDBC Integration of tool with AD Servers- Pentaho job creation for data import to create and update existing data of CMDB

Responsible for Preparing solution between TM in Ericsson and Customer System- Integrating different Interfaces(Third Party Tools) with TM- ITSM Configuration and integrations- Converting Business Requirements in Technical Requirement and document the same- Prepare Design documents and ATS(Acceptance Test Specifications)

Solution Environment:: Tomcat, BMC Remedy 7.x,8.1 ,Midtier, Java Highlights :- Performed as the technical lead for numerous Customization Projects on our ONE TM tool which is Remedy based.- Planned and led the implementation that allowed Integration between Different tool and Remedy using Web Service Integration, Email Integration, Java API.- Provided performance tuning to ensure applications ran at optimum levels.- Created test plans for multiple Remedy implementations to provide customers a means to confirm software changes had not introduced any abruption to existing services and to verify functional specifications are met.- Understanding/Maintaining production Environments- A part of Deployment Team for deploying Many complete Release (comprised of many CRs) in the Production System.- Designed, developed and implemented Enhancements and Bug Fixes in Production Environment Coordinating with various customers to get the work done.- Code release / Post production support- Extensively worked on web -services and third-party integration.- Developed a middleware application( webserver and client using Axis2) in java for integrating with remedy through webservice.- Integration of Remedy with WFM , Netcool, Amdocs, Synchronoss etc.