Ankur Hans Email & Phone Number

Brampton, On, Ca

Toronto, Ontario, Canada

Key administrator in the development of annual business plans, forecasts and budgets as well as short and long-term growthstrategies.Design and implement marketing and sales strategies.Identifying human resources requirements and subsequent on-boarding and training.Managing inventory levels and conducting market research in an effort to stock the latest inventory.Preparing budget estimates, progress reports and cost tracking reports.Key Achievement - Successfully increased the profits by 100% in under 3 years by building great rapport with the vendors andcontinuously evaluating materials received for best possible price.

Managed team of 15 professionals in Operations and Financial Services.Guiding team as Subject Matter Expert for tools and processes like Counterparty Manager Suite (MCPM), Markit EntityIdentifier (MEI), KYC and FATCA.Implemented and defined standard first response SLA of an hour in the process to provide services within an expected timeline.Playing a significant role in long-term planning, including an initiative geared toward operational excellence.Worked extensively on IBM Blueworks Live, a Process Modelling tool and well versed with BPMN 2.0 modelling concepts.To ensure complete transparency on capacity needs and progress of work with all stakeholders in India and globally.Guiding team members to prepare SOP/FAQ on any new projects received and getting them signed off from onshore, understandingits future usage for new employees and planned running of all existing processes.Defining KPIs, and KRIs for the team.Monitoring detailed performance parameters for each team member and provide detailed performance feedback.Conducting bi-weekly One-to-One's with team to discuss accomplishments, challenges and document them to follow up and closeall the action items.

Noida Area, India

Transition of process from Onshore to offshore and setting up team of required skilled resources at offshore .Working on the process of creation of Identifiers on validation of legal documents like W8, W8-Ben, W9, Article of Incorporation,Indentures, Investment Management Agreements.Preparing email templates for reporting platform to be used while responding clients.Reviewed customer data to assess current issues and determine potential solutions.Trained end-users in best practices to minimize errors and protect key data.Responsible for researching, analyzing, interpreting, and presenting data related to markets, operations, finance/accounting,economics, customers, and other information related to the field they work in.

Monitor and research market events in order to anticipate changes.Forecast Fax volumes and coordinate resource requirement with Sykes and Markit teams.Track and manage metrics, create action plans and put controls in place to address issues.Perform automated/semi-automated checks to ensure production of high quality content.

Seamless transitioning of processes from onshore by setting up a benchmark for individual contributors.Preparing SOP’s alongwith Time and Motion study for individual processes.

Delhi Area, India

Handling Client inbound calls for supporting issues related to Hardware and Software.Booking Client issues in reporting tool to raise a ticket and doing regular follow-ups.

Master Of Business Administration - Mba, Operations Management

Bachelor'S Degree, Computer Science, A

Activities and Societies: • Participated in Tech Fairs at the college level. • Member of the Indian Society of Technical Education (ISTE).

High School, All Fields, 1 Division

Activities and Societies: I was captain for schools Basket ball team and was actively participating in all the events organised.