Ankur Kashyap Email and Phone Number

* Define and implement the vision and strategy for transforming the customer experience, uncovering new drivers of customer satisfaction and leading operational efficiencies* Identify improvements in existing systems, flows, processes and procedures to improve customer experience and drive sales online.* Deliver solutions that drive business case benefits to support capital investment.* Partner with IT, Brand, Agencies and key stakeholders to ensure successful delivery.* Develop and mentor a strong and motivated team of software development managers, QA managers and operation leads.* Engage and influence senior leaders and executives through design reviews and all project phases to ensure alignment and adoption of deliverables.* Foster a culture of continuous learning and collaboration while accelerating digital execution.* Build and maintain solid relationships with key stakeholders to spread Customer Experience and Digital thinking throughout the organization.* Partner with all channels to drive digital adoption (stores, call centers, Technicians….)* Optimize the quality and velocity of both development and operations by implementing structured engineering and operations processes.

• Conceptualize and partner in design and delivery of 25M$ Omni Channel strategy for modernization and digital transformation of retail applications resulting in retail traffic increase by 15%, reducing returns by 5% and increase upsell opportunities to boost revenue per sale by 9.8%.• Ensure design, development and continuous integration of retail platforms and critical applications by creating reusable micro-components and micro-services.• Work closely with the business stakeholders and development teams to define continuous product roadmap leveraging latest architectural approaches to bring agility and build scalable, stable, quality products aligning with the company’s cloud strategy.• Work with leads in enterprise architecture, application security, monitoring & performance to ensure certification testing, compliance and governance.• Recruited and trained a team of 37 developers, business analysts, solution architects, scrum masters and project managers to deliver agile and waterfall projects. • Continually providing coaching, mentorship and growth opportunities to the team members.• Single point of contact for management and business for driving and closure of critical issues.• Continuously evolve agile methodologies by focusing on DevOps and continuous CI/CD.

• Supported the client in enhancing and maintaining the Amdocs front end interfaces and Wireless Provisioning Systems for Rogers Communications.• Managed a team of developers and support analysts (both on-shore and off-shore) to provide solutions to business problems and deliver new functionalities. • Successfully delivered major initiatives for the client as well as Business as Usual projects.• Ensured SLAs and KPIs are met by maintaining open ticket thresholds.• Led initiatives to stabilize the production systems by reducing error counts.

• Supported the client in enhancing and maintaining the Amdocs front end and network provisioning interfaces for Ensemble and Enabler billing systems.• Managed a team of developers and support analysts (both on-shore and off-shore) to provide solutions to business problems and deliver new functionalities. • Manage development schedule by engaging developers and vendors as needed to ensure all timelines are met.• Successfully led and completed the migration activity of Amdocs owned systems from UNIX to LINUX platforms providing annual cost savings for the client.• Ensured SLAs and KPIs are met by maintaining open ticket thresholds and lowering error transaction counts.• Trained and integrated new resources into the team during the tenure.

• Supported client partners in enhancing and maintaining the Amdocs front end and network provisioning interfaces for Ensemble and Enabler billing systems.• Successfully developed and delivered new enhancements and Change requests as requested by the client. • Managed provisioning systems for Vodafone in Europe.• Trained and integrated new resources into the team.