Ankur K. Email & Phone Number

Gurugram, Hr, In

-Handling enterprise firms in North America working in the consumer debt collection space.-Responsible for renewals, finding expansion opportunities and inducing product development to solve business use cases.-Periodic executive business reviews with customers and filling in gaps in product knowledge and expectations.-Developing custom training and education materials to establish a more seamless onboarding process, reducing learning curves and increasing customer loyalty.-Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior.Building & maintaining positive relationships with key customers to ensure there is significant value realization.

Gurgaon, India

Success Manager for Global Markets. Managing strategic relationships with clients based out of the US, Canada, EU & Middle east.(Majority clientele across the US & Canada)Accountable for revenue, collections, Upsell/Cross-sell, and overall customer experience.Engaging the customers regularly, and supporting the internal functional teams to resolve issues raised by customers.Preparing and conducting various presentations/play books for customers to drive product adoption.A vital link between tech-ops team & clients to ensure timely achievments of customer's goals.Conducting In-person Executive Business Reviews/feedback for Enterprise and Strategic Customers.Keeping a track of competitors in the market by closely monitoring their activities to avoid churns.

Mumbai Area, India

Market Scanning and mapping of exporters and importers in the assigned areas.Connecting with businesses over the phone, e-mail , LinkedIn and initiate the sales process by developing proper strategy.Reaching out to potential customers and positioning Cogoport as the logistic solution for them by giving them demonstration of the platform.Maintaining contact with the Logistics Managers / Purchase Managers and engage them.Deepen Customer Relationships and maximise the wallet capture.On-boarding the client on the platform and follow up diligently till the client starts transacting.Managing clients escalations , updating the CRM and other databases.Giving regular feedback on the product to the product development team for making necessary changes and updations in the product as per the needs of the customers.

Hyderabad Area, India

• Acquisition of New To Bank Corporates by lead generation, cold calling, references etc.• Maintaining relationships with the department heads / contact people at a corporate level.• Deepen Customer Relationships and Maximize Penetration.• Fulfill Corporate Employee Banking Needs Including Payroll and other Retail Products.• Segment Focus, Customer Focus, Need Based Selling.• Actively Increase the Premium Sourcing.• Cross Selling of Products of the Bank like Investment, Insurance, Mortgage, Credit Cards, Personal Loans, Etc.

Patna

Project Title : "Market analysis and study of ITC confectioneries in retail , wholesale and convenience channels"The work involved personally covering all the shops in retail , wholesale and convenience channels to have the idea of sales and distribution and product visibility . The factors taken into consideration was price point analysis and distribution models of major competitors.

Patna

Project Title : "Investors perception on mutual funds with special emphasis on reliance mutual funds and its schemes"My work involved following aspects:-To meet the customers visiting branch and interact with them .'​To visit other AMC'S and meet the investors to know about their investment preference.To do few office works .

Mba, Marketing/Marketing Management, General

Activities and Societies: Executive member of club "PRAYAAS" - The official inter B-School club of IBS Hyderabad. MBA in marketing.

Bbm - E Banking & Finance, E-Banking , Business Management

Activities and Societies: Voluntary Services Organization I got a good opportunity in Dept. of Commerce , Manipal . I got a good insights.