Ankur Kumar

Ankur Kumar Email and Phone Number

Product Analyst at PTC | Cloud Services IM | Windchill | Saas | PLM | AWS @ PTC
boston, massachusetts, united states
Ankur Kumar's Location
Gurugram, Haryana, India, India
About Ankur Kumar

As a Product Analyst at PTC, I bring 3+ years of experience in providing exceptional cloud support, training, and mentoring to teams. I am passionate about solving complex technical challenges and have a track record of proactively handling issues with top priority. When not working, I pursue my hobbies of photography and travel.

Ankur Kumar's Current Company Details
PTC

Ptc

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Product Analyst at PTC | Cloud Services IM | Windchill | Saas | PLM | AWS
boston, massachusetts, united states
Website:
ptc.co
Employees:
7095
Ankur Kumar Work Experience Details
  • Ptc
    Product Analyst
    Ptc Jul 2023 - Present
    Gurugram, Haryana, India
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  • Ptc
    Cloud Services Ops Engineer
    Ptc May 2023 - Jul 2023
    Gurugram, Haryana, India
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  • Ptc
    Cloud Associate Engineer
    Ptc May 2021 - May 2023
    Gurugram, Haryana, India
    Responsibilities:1. Provide comprehensive monitoring and management of Windchill, PTC's Product Lifecycle Management (PLM) software, on the application level only2. React to alerts from monitoring platforms to ensure optimal environment performance3. Identify and fix broken UI and server-related issues using tools and scripts4. Act as an escalation point for team members and provide guidance to clients, including dedicated VIP customers such as ABB, Disney, and Marks & Spencer5. Proactively monitor the environment 24/7 and enable/disable monitoring as needed6. Install and configure Zabbix and Sumo Logic for monitoring and analysis7. Certified in Linux, AWS Cloud Practitioner, and Windchill Administrator
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  • Ptc
    It Intern
    Ptc Jul 2019 - Jun 2020
    Gurgaon, India
    As an IT Intern at PTC, I gained experience in IT Shared Services IND ITSM Tool - Service now L2 Support, troubleshooting, and support over remote. My responsibilities included:1.Handled customer support & satisfaction.2. Configured & managed IT infrastructure.3. Resolved incident under Service Level Agreement.4. Installed and monitored new software/OS.5. Worked with Vendor for service on time.And Many more.
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Ankur Kumar Education Details

Frequently Asked Questions about Ankur Kumar

What company does Ankur Kumar work for?

Ankur Kumar works for Ptc

What is Ankur Kumar's role at the current company?

Ankur Kumar's current role is Product Analyst at PTC | Cloud Services IM | Windchill | Saas | PLM | AWS.

What schools did Ankur Kumar attend?

Ankur Kumar attended Kalinga Institute Of Industrial Technology, Bhubaneswar, Birla Institute Of Technology, Mesra.

Who are Ankur Kumar's colleagues?

Ankur Kumar's colleagues are Vineet Kejriwal, Deepak Dake, Diego Mateo, Manas Barik, Shashank Vishwakarma, Maddie Cummings, Tiffany Dawson.

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