I am a transparent, truthful, result driven executive with 18+ years of experience in the IT industry, believes in empowering employees for effective Delivery of Services. Have held several positions and responsibilities in operations, managerial and leadership roles, vendor management, IT infrastructure and process implementation and transformation. Worked with large global customers with focus on offshore transition and service delivery management for IT Infrastructure services. During the course of varied responsibilities, I have demonstrated good understanding of customers worldwide. I connect business, technology and people from different cultures, enable communication across borders, understand different interests and structures to evolve them for the benefit of the whole. Specialties include in-depth strengths in the areas of leadership, people management, analysis and timely decision making, setting operational process, operational efficiency, understanding customer expectations, on-shore, near-shore and offshore operations, solution delivery, providing Value adds and continuous improvements in addition to excellent interpersonal skills and the art of time management.