Single Point of Contact for customers to address sales, product knowledge, service issues, and dealer information, and to obtain resolutions.Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.Resolved customer inquiries and complaints in a timely and professional manner, achieving a 95% customer satisfaction rate.Collaborated with cross-functional teams to streamline processes and enhance the customer experience, leading to a 15% reduction in response time.Practically applying time management with focus on handling cases from initial concern to resolution by understanding the process and local laws.When required taking assistance from available resources including an onsite Knowledge Base, Dealerships, local resources, and Part & TechSMEs for case progression.

Working cohesively with management and staff to increase operational efficiencies including implementing innovative promotions and cross-selling. Carefully and safely displaying food products at the deli counter to merchandise products.Greeting approximately 60 patrons per day and always providing prompt and courteous service. Processing deli orders, such as deli platters and meat orders, accurately and safely.Ensuring to process and coordinate deli orders for virtual customers in a timely and safe manner as per priority links issued by Woolworths’ Online Department.Staying current on available products, store promotions and customer service policies to provide better customer service.Practicing a high level of hygiene to ensure that the quality and safety of food and equipment are in line with Woolworths’ occupational health and safety (OH&S) policy. That is, ensuring that expired or spoiled items are immediately removed, adhering to the ‘first in, first out’ rule and ensuring that weighing scales are in excellent working order.Performing regular segment cycle counts and weekly inventory audits to maintain accurate records of deli products.Assisting team members across different areas of Woolworths, such as Produce and Perishables, including inspecting floor displays and replacing/stocking merchandise. Maintaining knowledge of shelf planograms and end cap plans to entice patrons.

Received, reviewed and adjudicated applications (including refugee and humanitarian visas) for the issuance, renewal, amendment, and replacement for an Australian passport in line with the Australian Passports Act 2005 and the Australian Passport Office’s procedures.Developing and maintaining a strong network of stakeholders including the Department of Home Affairs (Federal Government), the Australian Passport Office, State Government Departments and international Australian embassies relating to consular and passport functions.Escalating and referring complex applications specifically where risk is detected to management and the Australian Passport Office. This included applications for individuals under 18 where consent was not attained from both parents and where applicants may pose a threat to the safety of Australia.

Assisting customers with ensuring their data is accurate and up to date. This includes assisting customers through investigating and resolving issues with accessing MyGov and ensuring that customers’ personal details are accurately maintained on their Centrelink account.Liaising with and appropriately referring/transferring clients to relevant Government services and Departments such as social workers, Disability Services Australia, Aged Care and Centrelink’s FamiliesAssessing and processing Urgent Payment, Crisis Payment, Domestic Violence Payment and Hardship Payment applications in line with Federal Government’s policies and regulations.Receiving, reviewing and adjudicating applications for applications for job seeker payment in line with Federal Government’s policy and regulation. This includes: Carefully assessing applications against the specified criteria for job application requirements and attendance at Employment Services Providers and accordingly, restoring, suspending and cancelling job seeker payment.Attending subject matter expertise of the Federal Government’s income management incentives and subsidiary programs such as job seeker, job keeper, family benefits, BasicsCard and disability support pension.

Overseeing all aspects of production planning and control for MTM, including implementing control systems and processes resulting in a sales uptake of 20%This included: planning and scheduling workflow for each operational area according to manufacturing sequence for the dayProduced capacity plan detail to enable forward planning of production areasWorking closely with the procurement team to carry out forecasting and inventory analysis approximately three to six months in advance, including stocktaking, forecasting product liveability and coordinating orders for glass and aluminiumBuilt strong, credible relationships with management and staff including mentoring employees in product knowledge and assisting them with performing their duties safely and accuratelySupported MTM’s commitment to exceptional, responsive service in all interactions with management, employees and customersPrepared daily reports for the Production Manager advising of production against daily work schedule, outlining outputs of staff and products, and updating outcomes against key performance indicators (KPIs) as appropriateAnalysed and reviewed lead time to reflect actual manufacturing processesMeasured, cut, assembled and installed glasses, aluminium, fly screens, fly doors and security doors with assistance from the Welding Department, as required, in line with MTM’s standard design or customised blueprint.Ensured that all work was undertaken in compliance with the company’s safety standards and guidelines