Roles and Responsibilities include but not limited to:1. Initiating phone conversations with parents who complete the demo classes for their kids.2. Intensely following up with the prospects and closing the sales within the sales cycle.3. Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls.4. Achieving the weekly targets in a high pressure performance driven competitive environment.5. Monitoring self-performance… Show more Roles and Responsibilities include but not limited to:1. Initiating phone conversations with parents who complete the demo classes for their kids.2. Intensely following up with the prospects and closing the sales within the sales cycle.3. Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls.4. Achieving the weekly targets in a high pressure performance driven competitive environment.5. Monitoring self-performance at all times while also contributing to the team performance,keeping track of factors like conversion factor, Average revenue generated per lead, Averagerevenue per sale, etc..6. Exceptional communicator and influencer who can deliver sales pitch like a charm7. Result driven with experience of extremely target centric job8. Confident and persevering risk-taker who thrives in a high-performance high-growth environment.9. Self-learners with high grasping ability so that you can learn about the product within stipulated time. Show less

Academia Industry providing editorial & publishing support to the intellectuals of the world like researchers, scientists, doctors, etc., to ESL speakers due to language barrier.We are Trusted Advisors who help make research more accessible, accelerating global science and human development, through a combination of Inspired People and Great Technology

Job Responsibilities (As Customer Service/Sale Support Assistant since Nov’17 till date)• Working collaboratively with Marketing, Sales and Operations team and directly with end customers and focus on candidate lead management.• Receive calls directly from candidates and provide first level support or counselling to drive brand advocacy and ensure candidate information is captured and filtered to sales teams.• Responsible for managing all digital leads generated online through… Show more Job Responsibilities (As Customer Service/Sale Support Assistant since Nov’17 till date)• Working collaboratively with Marketing, Sales and Operations team and directly with end customers and focus on candidate lead management.• Receive calls directly from candidates and provide first level support or counselling to drive brand advocacy and ensure candidate information is captured and filtered to sales teams.• Responsible for managing all digital leads generated online through platforms like Facebook, Google, IndiaMart, etc.• Conduct outbound calling and identifying quality of leads as hot/warm/cold by capturing all customer centric personal information and classifying it into potential candidates, recipients, not relevant, professional leads, etc. in Marketo/SFDC and forward it to concern sales person on timely basis.• Management of CRM Tools (SFDC/Oracle) and support the candidate/recipient tracking process.• Conduct data cleansing which may involve working with external parties to clean data.• Closely following Customer Service mailbox for candidate leads, tracking them regularly.• Co-ordinate candidate invites for customer engagement events(DAH-Discover A+ Hearing & CCH-Cochlear Celebrate Hearing).• Report generation and circulation – Work closely with Customer Service team and Ad hoc projectinvolvement as required, regular scheduled or ad-hoc basis.• Co-ordinate with vendors to dispatch collateral on regular interval. Show less

Job Responsibilities (Worked as Team Leader / SME / Trainer since Oct’11 till date)Responsible for managing, maintaining and driving Team Primary Metrics (KPIs).Ensuring process delively targets and SLAs are achieved as per client’s requirement.Accountable for managing a team size upto 25 along with one SME.Direct client interaction and attending weekly review on conference call.Determining Training needs of agents, conducting suitable training programes to enhance… Show more Job Responsibilities (Worked as Team Leader / SME / Trainer since Oct’11 till date)Responsible for managing, maintaining and driving Team Primary Metrics (KPIs).Ensuring process delively targets and SLAs are achieved as per client’s requirement.Accountable for managing a team size upto 25 along with one SME.Direct client interaction and attending weekly review on conference call.Determining Training needs of agents, conducting suitable training programes to enhance theiroperational efficiency leading to increase productivity.Responsible for Annual Performance Appraisal based on agent statistics.Interaction with HR team for fun activities and co-ordinating employee engagement activities.Driving daily productivity, monitoring & generating reports for analysis.Maintaining shift statistics to ensure efficiency in process operation and meeting of individual andteam targets.Personally coach, train and mentor direct subordinates and provide career development opportunitiesthrough organizational training and quality management services.Conducting one-on-one feedback sessions based on case analysis.Sharing defects and call findings with consultants when required.Net Promoter Score (NPS) - Driving team loyalty scores based on customer comments/feedbacks.Reviewing customer comments and suggesting steps to minimize controllable detractors.Resolution % (FTR) - Focus on maximum closing and resolving cases.AHT- Driving inbound handling time to maximize CPA.Closely monitoring dashboard for aux abuse and managing breaks according to call volume.CSAT and DSAT review.Email Bounce - To ensure correct and active emails are updated in CRM to minimize email bounce.Scheduled follow-ups on pending cases & Handling Escalation Calls.Weekly huddle sessions on TCGs/update management based on latest process updates.Overseas Transition and conducted new hire training.Trained 2 Batches for Du Telecom with throughput of 90% as a Trainer. Show less

Job Responsibilities (As Inbound Sr. Consultant from Feb’09 till Oct’11) Handled inbound calls for all LOBs including EH, Visa & Rookie (Comcast) Channels. Skilled on resolving technical troubleshooting and system related issues based on product and services. Skilled on handling customer service related issues and Product Awareness. Excelled on Customer Retention (Visa-Automatic Renewal Charge). Meeting monthly targets bases on KRAs(CSat,DSat,NPS,AHT,Email Bounce and… Show more Job Responsibilities (As Inbound Sr. Consultant from Feb’09 till Oct’11) Handled inbound calls for all LOBs including EH, Visa & Rookie (Comcast) Channels. Skilled on resolving technical troubleshooting and system related issues based on product and services. Skilled on handling customer service related issues and Product Awareness. Excelled on Customer Retention (Visa-Automatic Renewal Charge). Meeting monthly targets bases on KRAs(CSat,DSat,NPS,AHT,Email Bounce and FTR) Maintained Zero Absenteeism till date. Keeping myself updated with the latest Symantec Updates/Process updates through updatemanagement/Trainers/Quality Coaches. Show less

Job Responsibilities (As Inbound Sr. Technical Associate)1. Dell CTS for Desktops/Inspiron and Optiplex systems.2. Assisting customers on hardware and technical related issues.3. Helping on Windows XP Operating System reinstallation.4. Up selling computer components (Ram/Graphic card) through Dell Total Solution.