- Led a 15-engineer team to define the product vision and roadmap for the AI-powered ChromeOS Admin Platform, driving the integration of innovative features such as generative AI chatbots and NLP-driven search. - Unlocked key solution ecosystem partnerships through the Chrome Management Telemetry API, expanding device monitoring capabilities for ISVs and leading customers. Led a cross-functional team, including 15 engineers, to deliver this initiative. - Catalyzed a transformative XDR integration, enabling first-of-its-kind agentless XDR with ChromeOS, through cross-organizational collaboration.

Senior Product Manager for Amazon Lending in B2B Payments Credit Systems

- Managed concept-to-launch for the operations for new pilot service enabling faster processing of end-user requests through the system resulting in a 25% efficiency increase from inception to date. - Ongoing 7-month pilot has completed over 900 requests from over 140 end users. - Directed software design and development across development team while remaining focused on meeting client needs for functionality, timeline and performance. - Worked with end users to understand requirements with aim to test, experiment and gather feedback to further define features and requirements. - Designed and implemented Agile customer feedback system through Qualtrics to gather individual feedback linked to requests and users. - Created market research and conducted analysis on market trends, customer trends, competition and internal customer data to drive product roadmap features. - Designed and managed request for proposals for a large consulting project to explore a potential new product for Modern Life customers. - Sized market opportunities for new product initiatives with a focus on growing overall consumer MAU at the top of the funnel and designed upsell and cross-sell points to maximize the paid conversion rate.

- Designed and launched an innovative securities backed lending product for high net worth clients to leverage existing investments with the firm. Created and implemented credit and risk policies outlining exposure limits and establishing controls around lending ratios and client rates. Partnered with vendors to create Business and Functional Requirements for changes to core systems and with Core Operations to ensure back office process/controls were appropriately created and utilized. - Product Manager for a new credit card offering for the US & International Private Bank. Mandated to replace existing non-functional product. New product was designed to be a compelling offering for both domestic and international clients based on significant market research and business needs. - Program Manager for enterprise-wide initiative to update the entire customer experience from prospecting through on-boarding and cross-selling to client off-boarding. Partnering with enterprise-wide stakeholders to define the target state for all steps in the customer journey. Research best-in-class solutions to articulate current state along with existing pain points with current implementation. Managing multiple projects at various points in the lifecycle. - Program manager for a new incentive compensation program for all Private Bankers across the organization. The program designed and implemented a new compensation program that resulted in a 5% revenue increase. Enterprise wide coordination with HR, Finance, Legal, and Compliance to create a series of impact analyses to assess the individual and total impact of the new plan for all stakeholders

- Product manager for a newly created remote financial advisor role and product. - Created customer segmentation methodology to define target customer base from existing customer population. Merged internal exiting customer data along and internal demographics for overall customer base, along with available external data sources to identify target customers and potential day-one prospects. - Designed product offering for new customer base which would enable sales team to deliver relevant services to target customers. Differentiated new offering from existing offerings to create a funnel to a higher value product as customers grow relationship. - Developed upgrade and downgrade rules to enable customer movements to/from the new and existing products. Worked with partner teams to ensure rules were correctly translated into Functional and Business requirements for developers to code. - Designed, created and operationalized weekly dashboard that provided granular, and with greater frequency, increased clarity into the current state of the business for US Consumer Bank senior leadership - Launched collaboration initiatives between the US Commercial Bank and Retail Bank to target retail accounts of high net worth business owners; developed analytics, prioritized lead lists, organized national kickoff calls and events and measured results through data analytics with Decision Management - Scoped and implemented a long-term $0.5 million strategic project aimed at improving client experience that resulted in a 2x improvement in scores vs. benchmark. This project involved management of external with knowledge experts; communicate key learnings to senior management and transfer knowledge to broader branch network for implementation. - Interviewed, managed and trained summer interns and incoming Associates.