Ankur Agarwal Email & Phone Number

Noida, Uttar Pradesh, India

Endpoint Management, End User Computing, EUC Strategy, Incident Management, Compliance and Remediation, Vendor and Contract Management, People Management, Tech Ops, SCCM, Tanium, Chromebook, G Suite, Absolute, Workspace One, JAMF, Beyond Trust EPM

Noida, Uttar Pradesh, India

Endpoint Management, End User Computing, EUC Strategy, Incident Management, Compliance and Remediation, Vendor and Contract Management, People Management, Tech Ops, SCCM, Tanium, Chromebook, G Suite, Absolute, Workspace One, JAMF, Beyond Trust EPM• Technically expertise as Tanium Admin managing 130K endpoints.• Tanium to TAAS Migration (AWS cloud)• Managing CBCM & Administrating of 5k Chromebooks.• Expertise in Tanium/TAAS patching, Deployments, modules, connects, and many more.• Expertise in Endpoint management via SCCM & Intune.• AirWatch - VMware Workspace administration, deployments and policies. • Administrating and managing Tools like Kenna, Absolute, Splunk.• Vulnerability Management, Remediation.• Working experience on Tetherfi Remote monitoring Tool, Teradici, IGEL Byod, Dell Wyse approx. 3k users and devices.• Technically sound on VMWare Workspace and managing devices through AirWatch.

Noida, Uttar Pradesh, India

Account / Client - Genpact• Technically expertise as Tanium Admin managing 95k endpoints.• Tanium to TAAS Migration (AWS cloud)• Expertise in Tanium/TAAS patching, Deployments, modules, connects, and many more.• Airwatch - VMware Workspace administration, deployments and policies. • Administrating and manging Tools like Kenna, Absolute, Splunk.• Vulnerability Management, Remediation.

Noida, Uttar Pradesh, India

Handling L3 and managing Team of L1 and L2 with all SCCM Tasks and below priority tasks as expertise. • Server Patching and Upgrades• Application Packaging• Application Testing• Vulnerability Remediation• Service now and SCCM catalog integration. • Autopilot and Intune administration. • Qradar and Splunk reporting and management

Gurgaon, India

Accenture Technology pvt ltd. (21 Jan 2019 – 27 May 2020)Role: Application Cloud Support EngineerMicrosoft System Centre Configuration Manager (SCCM) - Shared Service Manage, plan and engineer the Microsoft System Centre Configuration manager services globally. Estimated range of support is in excess of 30,000 machines. Responsibilities include administration of SCCM environment, reviewing procedures of day to day operations and implementing new procedures to improve efficiency while adhering to best practices. Key projects include:• Maintaining SCCM environments with more than 30K systems • Troubleshooting DRS issues & SCCM upgrade and Servicing • Troubleshooting Backup &Recovery and maintain health database • Good understanding of Image Management – (OSD) -Task Sequence Creation and Task Sequence Customization on SCCM 2012.• Responsible for providing 1st level / 2nd level/ 3rd level support to end-users in troubleshooting and resolving issues.• Setup and synchronization of WSUS with SCCM for patching maintenance.• Experience in Service support and Delivery of standard /approved updates & Software Distribution.• Creation of SCCM Packages for Business Applications, Integration of SCCM Packages.• Experience in Software Deployment & Windows Patching.• Experience in realization of Health Check and Monitoring for SCCM agents.• Administered SCCM hierarchy and servers on daily basis, client health, patch Tuesdays, reporting to management on assets as well as software licenses.• Expertise in Deploying Applications and Security Patches using SCCM 2012.• Troubleshooting client connectivity and package installation issues by analysis of logs.• Working on incidents logged by end users as a daily activity.• Create new groups, add users and grant permissions.

Noida

DXC Technology (17 Nov 2014 – 17 Jan 2019)Role: Associate Service Delivery Coordinator● Monthly Patching activity.● Operating system deployment (OSD)● Deploying Security update.● Responsible for testing and deployment of Monthly Patches via SCCM.● Troubleshooting Patch Installation issues.● Package creation and Deployment on End User Systems via SCCMs.● Application Creation and deployment.● Troubleshooting application installation issues.● SCCM Client Push Installation.● Troubleshooting SCCM client issues.● Maintaining SCCM and providing support to Partners

Gurgaon

Dell International Services (07th Oct 2013 to 16 Nov 2014).Role: Client Tech Support Associate• Distributing Monthly Security Updates on workstations and Servers.• Performing regular SCCM Health Checks of Site Server, System, Database and Client status, disk space availability, file cleanup and server backups.• Distributing Software’s like Java, Adobe Acrobat, Office 2010 using SCCM 2012.• Client agent installation, Hardware inventory, Software inventory.• SCCM Client remediation and troubleshooting.• Generating SQL and SCCM Query and Reports• Troubleshooting & Support SCCM Server and client related problems.• Client Installation, Uninstallation & Troubleshooting through Various methods.

Bachelor Of Science (B.Sc.) In Information Of Technology, Information Technology

Gniit, Computer Software Engineering

GNIIT - 3 years Diploma in Software Engineering, C++, C#, .NET, ORACLE 10G, SQL, A+, N+