Ankur Gupta Email & Phone Number

Bengaluru, Karnataka, India

Consulting enterprises and fast growing startups on AI solutionsOur Flagship platforms

Bengaluru Area, India

AnswerWise is an AI Platform for Customer Service that automates customer support with a Human + AI approach, leading upto 30% ticket deflection, 70% reduction in average handling time(AHT), save future investment by 80% and significantly improve customer satisfaction(CSAT). • Bootstrapped and leading the development and operations of a conversational AI platform, while building up an organization, hiring and managing senior and junior team members, overseeing and evaluating service… Show more AnswerWise is an AI Platform for Customer Service that automates customer support with a Human + AI approach, leading upto 30% ticket deflection, 70% reduction in average handling time(AHT), save future investment by 80% and significantly improve customer satisfaction(CSAT). • Bootstrapped and leading the development and operations of a conversational AI platform, while building up an organization, hiring and managing senior and junior team members, overseeing and evaluating service providers, and ensuring coordination and collaboration across internal stakeholders.• Recruited and leading a distributed team of engineers headquartered in Bengaluru, with a remote team in Italy, India and Singapore.• Deployed a word2vec and LSTM based intent detection engine with 85+% accuracy that leverages both machine and human workers.• Led the development of NLP based preprocessing for Indian english using asynchronous data pipelines.• Architected and led the development of a framework to enable SOPs, manual reinforcement learning and proactiveness in conversational engine• Designed and developed scalable, data pipeline on AWS from ground up to process historical conversational data into structured conversation flows using unsupervised learning. • Managing technology budget, process and culture. Show less

Mumbai Area, India

Automated processes for Marketing, Invoices, Procurement, Delivery departments. Driven end to end Uber's (customer) SLA automation with the following rolesUnderstanding business goals and conceptualising product design accordinglyPreparing PRD with buy-ins from key stakeholdersHiring and managing the engineering team and vendorsPreparing application architecture with AWS, firebase, elasticsearch etc.Managing end-to-end product development, backlog and bugsTraining… Show more Automated processes for Marketing, Invoices, Procurement, Delivery departments. Driven end to end Uber's (customer) SLA automation with the following rolesUnderstanding business goals and conceptualising product design accordinglyPreparing PRD with buy-ins from key stakeholdersHiring and managing the engineering team and vendorsPreparing application architecture with AWS, firebase, elasticsearch etc.Managing end-to-end product development, backlog and bugsTraining and Implementation to the operations team Show less

Mumbai Area, India

Developed an e-commerce system from scratch by performing the following activities:Software architecture and database designHiring engineers and managersApplication log analysus Data-driven UX changes using power biEfficient bugs and backlog management

Hyderabad

Managed investor relations, drove user engagement and top line growth. Following activities were performed:Bootstrapped a social shopping platform companyDeveloped data-driven product featuresDrove average engagement of 11 minutes / user Raised seed round in shark tank eventHired technical, marketing and operation managersRaised an angel roundExpanded operations to Mumbai and DelhiWithin the Indian context, developed one-click checkout and bot-checkout to… Show more Managed investor relations, drove user engagement and top line growth. Following activities were performed:Bootstrapped a social shopping platform companyDeveloped data-driven product featuresDrove average engagement of 11 minutes / user Raised seed round in shark tank eventHired technical, marketing and operation managersRaised an angel roundExpanded operations to Mumbai and DelhiWithin the Indian context, developed one-click checkout and bot-checkout to drive revenueBrought in acquisition proposals from two major e-commerce companies of India Show less

Hyderabad Area, India

Windows & Windows Live Division:Indulged in presenting high quality design and developing stable and flexible software within Windows 8.Hands on Performance, User Experience and debugging analysis of Windows 8.Skills Developed: C / C++ / COM / MultithreadingOnline Division (Bing | Application Experience):Defining User Experience and improvement in performance of Windows 8 AppsPresenting raw content in most organized and intuitive way in Windows 8 AppsSkills… Show more Windows & Windows Live Division:Indulged in presenting high quality design and developing stable and flexible software within Windows 8.Hands on Performance, User Experience and debugging analysis of Windows 8.Skills Developed: C / C++ / COM / MultithreadingOnline Division (Bing | Application Experience):Defining User Experience and improvement in performance of Windows 8 AppsPresenting raw content in most organized and intuitive way in Windows 8 AppsSkills Developed: OO Javascript /HTML 5 / CSS 3 / C# / Azure storage Free time:Android and Windows Phone development Show less