Ankur Pradhan Email & Phone Number

Bengaluru Area, India

Providing Technical Support on all modules of Ariba Upstream Solutions like Sourcing, Contracts, Analysis for both OnPremise and OnDemand to global customers.Hands on experience in webservices and ITK configuration.Been SPOC(Single Point of Contact) for many customers to prioritize their issue and solve them by joining weekly/bi-weekly calls with them.Providing Post Deployment support for OnDemand customers in customizing the solution to suit specific customer business requirement.Mentoring junior team members in resolving customer issues with focus on timely resolutions, customer satisfaction and quality of service.Working with the Engineering team closely to get the bugs fixed by prioritizing.Providing workarounds to unblock customers in difficult situations.Been member of the Triage team for new features of the product prior to General Availability releases. Will train the other team members by delivering sessions.Provide timely responses and solutions to customers worldwide ensuring committed SLA’s are metFollowing “Writing to WOW” religiously in emails to customers and internal team members.Ability to work collaboratively with different teams within the organization to have the customer’s issues prioritized and resolved.Conduct daily meetings for the team and help them in solving the issues

Engineer’S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Was a member of event management committee. Organized the College fest. Organized Department fest. B.Tech.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering