Ankur Puri Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

 Working as a IT Consultant on Guidanz Mobile application. The mobile app that identifies key engine data and fault code information which can be shared with service providers, to help expedite the repair process. My major responsibilities includes: Track project milestones and provide weekly status update to primary stakeholders on project progress, forecasting and highlighting risks along with the mitigation strategy. Create various project management artifacts e.g., charter, Contract, Plan, Traceability Matrix, Communication plan, Issue log, Risk Registry and RACI. Manage the resource allocation and project timelines using Clarity PPM tool.Lead the application new feature discussions with engineering, business, and functional teams for requirement elicitation and discovery.  Review functional and non-functional requirements, use cases, FMEA scenarios with primary stakeholders, SME, technical leads, architects, and functional team. Facilitate the technical project discussions with multiple teams, driving closure of technical issues by working with the architects, developers, and business teams.

Columbus, Indiana, United States

Lead the SharePoint enterprise support team of 20+ resources for providing seamless support to 10K+ SharePoint sites and 10 business-critical applications.  SLA/ KPI reporting and escalation handling (includes interaction regarding process and technical issues with engineering and business IT Managers). Facilitate the discussion with engineering groups & technical team to understand their requirements for custom SharePoint site and propose an optimum solution.  Implemented various ITIL processes which helped to improve the team efficiency by 25% and guided the team to create various reusable components e.g., chat bot using Azure cognitive services.  Created PowerBI dashboard for senior leadership and support team to track the support SLA’s. Thus, improving team met SLA from 97% to 99%. Handle severity 1 tickets to conduct root cause analysis for the issues and implement fix. Received multiple client appreciations for improving the maintainability of applications as well as reducing the defects in the applications having direct financial impact.

Columbus, Indiana, United States

Lead the multiple SCRUM teams as Technical Project Manager/SCRUM Master to build custom applications on MS Azure using C#.net and React.JS.  Track project milestones and provide weekly status update to all stakeholders on project progress, forecasting and highlighting risks along with the mitigation strategy. Create various project management artifacts e.g., charter, Contract, Plan, Traceability Matrix, Communication plan, Issue log, Risk Registry and RACI. Manage the resource allocation and project timelines using Clarity PPM tool. Conduct requirement elicitation session with primary stakeholders and work with product owner to document them in the form of user stories, user cases, flow diagrams and acceptance criteria. Worked with engineering group to understand their BU specific requirements, work with product owner to document in VSTS & prioritize them using using MoSCoW method to maximize the sprint output. Facilitate the discussions with enterprise solution and security architects to review application design and get it approved by their review boards (ARB/SRB). Collaborated with UX Designers, technical architect, and developers to deliver them as per the defined timelines. Created multiple PowerBI reports for stakeholders to visualize enterprise SharePoint adoption & usage.

Columbus, Indiana, United States

SaaS solution implementation: Lead the projects to implement various SaaS based solution for customer (Mural, AvePoint, Concept Search, Eloqua, Appspace (Digital Signage), Kaltura and Meta Locator) Facilitate the discussion with vendor, enterprise architects and infrastructure team to get the required approvals for SaaS implementation. Lead the discussion with technical teams to integrate the SaaS solutions with customer network (e.g., OAM integration). Conduct various survey to understand shop floor employees pain points and implemented custom digital signage solutions to resolve them.  Create various project management artifacts e.g., charter, Contract, Plan, Traceability Matrix, Communication plan, Issue log, Risk Registry and RACI. Manage the resource allocation and project timelines using Clarity PPM tool. Worked with assembly line manager to implemented custom digital signage solution highlighting assembly line status and daily/weekly/monthly KPI status. Worked with different vendors to integrate Concept Search, AvePoint and Meta Locator SaaS solution to build robust application life cycle and governance management tool for SharePoint platform.

Pune Area, India

Lead the various enhancements for client custom Order Management system & Warranty systems: Coordinate with multiple technical teams to understand the interface with upstream and downstream applications.  Work with onsite lead to understand the business requirements and work with team to deliver the solution satisfying business requirements Writing PL/SQL queries, stored procedures, Unix scripts for backend changes and Java/J2EE, Java Script, HTML code for frontend changes.

Pune, Maharashtra, India

Worked as support team member to provide 24*7 support for business-critical applications. Major responsibilities include,• Day to day SLA/ KPI reporting and escalation handling, client interaction, coaching ITIL processes to team members. • Writing PL/SQL queries, stored procedures, SQL queries, Unix scripts for application improvements.

Noida Area, India

• Worked with the team of freelancers to build custom web solutions for clients.• Worked on various technologies (CakePhp, jQuery, HTML5, CSS3, MySQL) and frameworks (WordPress, Joomla, Drupal) to build the web solutions.• Worked on various challenges like implementing regular expression to auto correct user entered query on travel site, and distance calculator using latitude/longitude to display list of locations/attractions on results page based.

Master Of Business Administration (Mba), Information Technology

B.Tech, Computer Science