Ankur Shah Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka

Ahmedabad Area, India

• Service Delivery
• Providing leadership, determined priorities and set policies for process & quality excellence, problem management and technology product development to support execution of strategy for location
• Monitoring process performance and operational metrics to consistently meet rigorous customer requirements for the location
• Continually improving methods and procedures for processes, measurement, documenting and work flow techniques.
• Mentoring process excellence, problem management and software development team members to better improve the competency and efficiency of all team members.
• Tracking quality along with performance trends and suggesting enhancements that will both challenge and refine the company's offerings for various lines of business.

Ahmedabad Area, India

• Leadership responsibility for setting the strategic direction of Operations
• Built, coached, mentored and managed span of over 250 employees through 4 managers and 6 subject matter experts directly reporting
• Developed and rolled out new policies to ensure Operations scaled up successfully without hampering quality of delivery
• Collaborated with all functions locally and globally to ensure that best practice sharing enables better customer experience and enhanced performance.
• Worked with cross functional teams to resolve issues with product, service and manufacturing areas.
• Maintained comprehensive knowledge of processes, technology & workflows to better serve customers and meet demanding objectives.

Vadodara

Working at Vistaprint has been very exciting. Being at Vistaprint, the unique work culture, enthusiasm and transparency appeals me the most. Having worked with highly skilled, fun loving, friendly and supportive individuals at Vistaprint, I got to learn so many things in various domains such as technology, process management, people growth and general.

Vadodara Area, India

During this period, I was part of startup Soft Sight Technologies Private Limited (currently known as Cimpress India Private Limited) in the capacity of technology lead. My responsibilities included managing the delivery of asks for technology improvements on threadsmith.com - an e-commerce website offering customized embroidery products to US customers..

I was majorly working on WCF and network security.