Ankur Vats Email & Phone Number

India

Gurugram, Haryana, India

Delhi, India

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

Gurugram, Haryana, India

• Help the partners in boarding to the platform.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Point of contact for all driver partners and handling their concerns, issues using company processes and policies and providing updates to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
• Increased customer satisfaction by resolving their account issues and maintaining customer satisfaction with forward thinking strategies focused on addressing customer needs and concerns.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.