Ankur Vohra Email & Phone Number

Over 21 years of work experience spanning over various verticals, in the fields of Contact Center Management, Predictive Dialer Project Management, MIS data analysis and strategy planning, Call Center Collections Operations, Business & People Management, Back-end Banking and manufacturing.Skill Summary1. Project Management of Contact Center Systems, Predictive Dialers, TCPA compliance and Transition specialization.2. Process Improvement, Strategy and Planning, Data Migration, Data Analysis MIS for Contact centers.3. Call center Operations management for Collections, Customer Support and Telemarketing Campaigns.4. End to end management and maintenance of Predictive, Power, Manual (FTC compliance) dialers and IVRs.5. Marketing DR/DM campaigns, Lead acquisition, SMS and social media campaigns, paid traffic and SEO.Systems Summary1. Predictive, TCPA and IVR dialers – Nice inContact CXO, Five9 Cloud, Noble Premise Systems, Avaya Mosaix and Davox-Concerto-Aspect.2. Database – MS SQL Server, PostgreSQL, Azure3. BI tools – Einstein, Tableau, SiSense, Pyramid and Hyperion Analyzer4. CRM – Salesforce, Velocify, Siebel and Terminal Screens5. Servers – Windows R2, AWS EC26. MS Office – all applications

Listed skills include Management, Process Improvement, Team Building, Vendor Management, and 9 others.