Ankur Rai Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Led the Customer Success team in guiding India’s top startups and midmarket enterprises to achieve customer engagement goals using Exotel’s platform (CCaaS, CPaaS, AI Bots).• Oversaw a lifecycle approach, managing strategic accounts (~300 customers) from pre-sales, onboarding, and solution delivery through post-sales CX and scaling.• Drove revenue and profit growth, collaborating closely with Sales leadership to achieve set targets and upsell/cross-sell solutions.• Built and maintained strong, long-term customer relationships through proactive communication, regular QBRs, and strategic alignment on customer goals.• Acted as an escalation point for critical issues, coordinating with Product, Engineering, Finance, and Support teams to resolve customer concerns swiftly.• Managed a team of 6 Customer Success Managers (CXMs), ensuring consistent, high-quality service and solution delivery across accounts.• Conducted regular demos, check-ins, and product update sessions to keep customers informed of new features and best practices.• Negotiated contracts, terms, and pricing, holding P&L responsibility in a dotted-line capacity.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

* Managed a team of 8 Sales Engineers and Interns.* Modified and created sales processes to help the team achieve their targets.* Weekly & Monthly reviews with reports to understand any problem they face and provide feedback.* Helped team with demos & Setup of new accounts as and when required.* Owned end-to-end hiring for the Inside sales team from screening to negotiations.* Training and tracking the development of new joiners and help them grow.* Owned outsourcing of different projects to ease the burden on the Sales Engineers.* POC for different internal teams when came to sales processes.

Bengaluru, Karnataka, India

* Similar profile as Sales Engineer; with enhanced targets.* Responsible for new products like nOTP, & Ryng Dialer from SMB team.* Automation of different processes like deal allotment, updating, and closing.* Takeover of internal integrations and managing them.

Bengaluru, Karnataka, India

* Business Development: Reaching out to leads and help them with solutions thus helping theorganization’s sales expansion.* Qualification Questioning: Requirement gathering and understanding implementation scenarios.* Objection Handling: Provide a workaround for non-direct use cases.* Product Demonstration: Provide the clients with in-depth product knowledge including alternate usecases.* Rapport Building on-call: To and Fro conversation with the clients and helping them build the usecases with the product.* Post Sale Relationship Management: Handling client queries being the point of contact.* Customer Relationship Management: Hands-on Experience with PipeDrive CRM, regularly updating of activities/leads.

Bengaluru, Karnataka, India

* Participated in the internal kick-offs and gave inputs during the planning phase.* Developed the Functional & Technical Test Cases parallel with the development.* Created Test strategies, based on the analysis of documentation to achieve the best results.* Prepared the automation scripts for Test-Driven Development and improvised them with the changes in development.* Reported bugs/issues and escalated accordingly, based on the severity.* Handled the internal releases in the absence of concerned managers.* Gave internal/client demo as and when required for the application being developed.* Played a good role in patch releases to clients by preparing the scripts and the documentation being delivered as part of the release.

Mangalore

Demand:* Implemented the UBER business model in Mangalore.* Created demand by the means of partnerships with the local Businesses and Organizations.Partnered with MPL (Mangalore Premier League), an International Cricket tournament to promoteUBER brand visibility at their events.* Partnered with local food and grocery delivery firms and promoted app installs and first rides from their platforms.* Partnered with local Restaurants, Pubs, Café, Shops, Hotels, Hospitals, Supermarkets and got the in-house branding done.* Got BAs (Brand Ambassadors) from local colleges and had them promote UBER by app installs.* Got leads for U4B with local Hospitals & Factories.* Played a good part in promoting the UBER Ice-Cream event and coordinated to make it a success.Supply:* Onboarded driver-partners and local travel firms on the platform and assisted them in case of issues.* Interacted with the local taxi drivers so as to understand their hesitation to join the platform and plan the approach strategy accordingly.* Got back the driver-partners who had left UBER and joined other platforms and travel firms.* Got the local travel firms to onboard their vehicles to UBER by explaining to them the plus points of UBER.* Onboarded the new driver-partners and gave them a demo on using the Uber Partner app.* Built trust among driver-partners and assisted them in case of issues.* Got the design of the branding done, procured it locally, and achieved the best possible rates in the market by multiple negotiations

Mangaluru

* Trained IIT-JEE/CET aspirants in the foundation and regular classes.* Took regular coaching classes for students from VIII-XII.* Lead a team to promote the Examscraft division at client locations.