Ankur Rai Email & Phone Number

Bengaluru, Karnataka, India

• Led the Customer Success team in guiding India’s top startups and midmarket enterprises to achieve customer engagement goals using Exotel’s platform (CCaaS, CPaaS, AI Bots).
• Oversaw a lifecycle approach, managing strategic accounts (~300 customers) from pre-sales, onboarding, and solution delivery through post-sales CX and scaling.
• Drove revenue and profit growth, collaborating closely with Sales leadership to achieve set targets and upsell/cross-sell solutions.
• Built and maintained strong, long-term customer relationships through proactive communication, regular QBRs, and strategic alignment on customer goals.
• Acted as an escalation point for critical issues, coordinating with Product, Engineering, Finance, and Support teams to resolve customer concerns swiftly.
• Managed a team of 6 Customer Success Managers (CXMs), ensuring consistent, high-quality service and solution delivery across accounts.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

* Managed a team of 8 Sales Engineers and Interns.* Modified and created sales processes to help the team achieve their targets.* Weekly & Monthly reviews with reports to understand any problem they face and provide feedback.* Helped team with demos & Setup of new accounts as and when required.* Owned end-to-end hiring for the Inside sales team from.

Bengaluru, Karnataka, India

* Similar profile as Sales Engineer; with enhanced targets.* Responsible for new products like nOTP, & Ryng Dialer from SMB team.* Automation of different processes like deal allotment, updating, and closing.* Takeover of internal integrations and managing them.

Bengaluru, Karnataka, India

* Business Development: Reaching out to leads and help them with solutions thus helping theorganization’s sales expansion.* Qualification Questioning: Requirement gathering and understanding implementation scenarios.* Objection Handling: Provide a workaround for non-direct use cases.* Product Demonstration: Provide the clients with in-depth product.

Bengaluru, Karnataka, India

* Participated in the internal kick-offs and gave inputs during the planning phase.* Developed the Functional & Technical Test Cases parallel with the development.* Created Test strategies, based on the analysis of documentation to achieve the best results.* Prepared the automation scripts for Test-Driven Development and improvised them with the changes in.

Mangalore

Demand:* Implemented the UBER business model in Mangalore.* Created demand by the means of partnerships with the local Businesses and Organizations.Partnered with MPL (Mangalore Premier League), an International Cricket tournament to promoteUBER brand visibility at their events.* Partnered with local food and grocery delivery firms and promoted app.

Mangaluru

* Trained IIT-JEE/CET aspirants in the foundation and regular classes.* Took regular coaching classes for students from VIII-XII.* Lead a team to promote the Examscraft division at client locations.