• Develop AI/ML technological roadmap for the Business. • Manage the delivery of Intelligent Automation through AI/ML within VGL’s landscape which has presence over its own e-commerce, TV Channel and Marketplace in US, UK and Germany under SHOPLC and TJC brand. • Responsible for low cost operations which can provide immediate benefits to the Business. • Solutions which can help in increasing revenues for the business.

• Managed programs and projects of Business Function which primarily takes care of Customer Communication, Electronics Documents and Intelligent Automation (Artificial Intelligence/Machine Learning/RPA) portfolio for CTB and RTB taxonomy.• Managed the Service Sustainability program to ensure all the technology Services are evergreen’ed before the out of support dates.• Managed Project Financials.• Managed the GB/GF Infrastructure estate with the latest tech stack of OS - Windows/Linux, DB - SQL/Oracle/DB2/Postgre SQL/MongoDB , MW - WAS,Liberty,MQ • Ensured all the identified vulnerabilities are fixed as per the ratings and timelines.• Managed regional portfolio of Business Function’s cloud Services (Internal Cloud – HSBC Cloud, Public Cloud – AWS, GCP, Azure , Alibaba)• Ensured all the IT Services follows the key control for smoother and seamless services to the Business. – Operational Level agreements, Capacity Management, Configuration Management, Service Continuity, Service Review (infra and app review), Monitoring and alerting, Cyber security, Change Management, Incident Management, Problem Management, Performance monitoring, Data Governance, Support model, Evergreening.

• Managed manufacturing and financial applications on IBM i.• Managed projects of various categories to deliver business solutions• Manage the delivery of Projects from scope, schedule, cost, quality, risk, communication and stakeholder perspective.• Built and drove process enhancement programs. Assessed activities based on SOPs and framework. Identified maturity level for each process as per IGM guidelines.

• Management and Administration of client applications running on IBM i.• Managed IBM i Projects. Collect the requirements from various Business groups and prepare plan and track the progress of projects in terms of scope and schedule. • SLA based service delivery and maintaining quality of IT service.

• Managed the delivery and administration of systems and applications running on IBM i.• Review the processes and procedures on the project and identify the gaps in knowledge of team and fill it.

Management and administration of client applications running on IBM i.