Ankush Arora Email & Phone Number

Chicago, Illinois, United States

• Developed relationships with existing key contacts and fostered connections with new key stakeholders across 3 targeted accounts.
• Worked with the learning and development team to develop an account knowledge academy focusing on the long-term growth of account teams.
• Increased Q1 revenue for 2 of the 3 accounts including one of the big SAP implementation deals.
• Negotiated pricing and rate cards and terms with customers to maximize profitability and customer retention.
• Successfully delivered 30+ project engagements in different technology stacks working with offshore and onsite teams.
• Implemented delivery manager school of learning, which helped reduce the onboarding time for new delivery managers.

• Helped a mattress retail client build and manage a team of 10 API developers to increase customer experience, increasing sales.
• Worked with a financial client to build and lead a team of service now developers, which increased their internal business efficiency.

Tampa/St. Petersburg, Florida Area

• Managed a team of 12 cross-functional global team members to develop more than 50 mule-soft applications across a period of 2 years, these applications helped with the digital transformation of a retail customer.
• Documented flow diagrams for critical business processes, which were referenced by all team members and architects.
• Implemented best practices in project management to ensure successful project delivery.
• Developed project plans that identified key dependencies, risks, and mitigation strategies.
• Collaborated with cross-functional teams to ensure project requirements were met on time and within budget.
• Implemented a change management process that ensured all changes were documented and communicated to stakeholders.

Greater New York City Area

• Lead an API development team for a multi-year claims optimization enterprise project for the biggest Healthcare payer in the state of NJ to ensure no critical path roadblocks from my team.
• Conducted regular project status reviews with key project executive leaders to ensure progress against objectives was on track.
• Collaborated with external claims processing vendors to ensure successful integration of third-party solutions.

Newark NJ

• Implemented key billing functionality for a healthcare client for Obamacare implementation.
• Worked closely with business teams to develop small group billing reports, which help reduce billing inefficiencies.
• Contributed to key product implementation and renewal projects across multiple years for smooth renewals of healthcare insurance customers and ID card generations.
• Expertise in US Healthcare Insurance Payer area.
• Worked on Healthcare Reform Projects, Mandate projects and migration projects.
• Extensive knowledge of Enrollments, Billing, ID cards, Payments, refund membership system.

Pune

• Working as a Senior analyst with BCBSNJ account on Applications like:1. Enrollment2. Billing3. ID cards4. Letterswith following responsibilities:
• Requirement Analysis
• High level design
• Enhancements as per Client Requirements
• Results Review
• Configuration control.

• Worked in the maintenance support team for a healthcare client and helped reduce the week-over-week incident backlog from 500+ to under 50 tickets,
• Emerged as a healthcare membership expert and helped solve multiple membership incidents over the years..
• Worked as the single point of contact at the onshore location for healthcare customers for all membership-related incidents.

Master Of Business Administration - Mba

B Tech, Industrial Engineering