Ankush Dhingra Email & Phone Number

United States

Princeton, New Jersey, US

WonderBotz is one of the world’s leading boutique, pure-play Intelligent Automation services firm, delivering Robotic Process Automation (RPA) and related technologies such as AI/ML, chat, workflow and IDP solutions to a wide range of global clients. At WonderBotz, I manage end-to-end (e2e) delivery and oversight of automation/ RPA projects for couple of.

Mumbai, Maharashtra, IN

• Process Optimization and Automation Sr. consultant at a leading US Airline account.
• Process optimization avenues within Client's Procurement processes (Client is on a Coupa platform)
• Managing Digital initiatives, Tech & tools implementation within enterprise functions
• Assessing avenues and future-state design of Generative AI (Gen AI) cases within in-scope procurement processes

Mumbai, Maharashtra, IN

• RPA/ IPA projects, high level discovery, deep-dive assessments and associated Digital services/ digitization lead at a Fortune 500 Healthcare co. Key responsibilities included:
• Discovery, Deep-dive assessments, Business case, assessment report-outs to CXO/ senior client leadership
• Handle all RPA assessment, functional project management and client management related activities
• Additional assessment of digital transformation opportunities within enterprise operations

Dallas, TX, US

RPA discovery, deep-dive assessments and solution design within SW’s enterprise functions. (Supply Chain, Flight ops etc.) (RPA platform used: Jiffy.ai)

Frisco, Texas, US

At Magellan, I was responsible for conduct of RPA Assessments, solution designing, process optimization and associated project management activities within Magellan's Clinical, Provider and PBM (Pharmacy Benefits Management) functions.

Teaneck, New Jersey, US

• In this role, I led teams of BA's, RPA Solution architects and domain experts to scope areas of RPA, Lean, Process re-engineering and custom RPA solutions within client engagements. Key responsibilities included:
• Leading RPA engagements, projects and discussions.
• Led/ facilitated client RPA design workshops to perform 'As-Is' and 'To-Be' state RPA design
• BRD/ PDD requirements gathering
• Handling Client communication, project management and issue resolution within RPA engagements.
• Liaise with offshore/ onshore dev and technical delivery teams for development, testing and deployment of RPA solutions

Coral Gables, FL, US

• Responsible for oversight, tracking and reporting RPA project deployment within client's Financial Services and other enterprise functions (i.e., Mortgage, Asset Management, Loans, F&A, IT etc.). [RPA Platform at.
• Provided oversight to RPA projects as part of ongoing implementation plan.
• Joint team initiatives such as: scoping new areas of automation, participating in Discovery/ Process analysis sessions, planning RPA CoE and risk and mitigation strategy framework the team

Dublin 2, IE

• Providing end-to-end business solutions and responses to client RFX’s (RFI’s, RFP’s, RFQ's Business cases, pricing quotes, solutions, etc.), primarily within Finance & Accounting (F&A) (eg: PTP, OTC, RTR or Controller.
• FTE sizing/ capacity model creation, delivery model and target operating model(ToM) discussions
• Project managed & worked with internal stakeholders (e.g.- transition, automation, analytics, consulting, pricing/ commercial teams etc.) or external vendors/third parties to provide comprehensive and differentiated.
• Performing: Due-diligence (DD), process analysis & solution validation activities, MS-Visio based ‘As-Is’ vs ‘To-Be’ state process design, SIPOCs, outsourceablity %, core vs non-core analysis, Robotics (RPA).
• Worked on multi-client and multi TCV opportunities from across verticals such as: Healthcare, Retail, Energy & Resources, Manufacturing, Financial Services etc. in this role.

New York, NY, US

• I headed the IHC Business Development Pre-Sales and Bid Management vertical at EXL. (Insurance & Healthcare vertical: contributing ~50% EXL's overall revenue share) Key responsibilities included:
• Led a team of 3 bid specialists charged with responsibility of responding all RFPs/ bid requests within Insurance & Healthcare (IHC) vertical.
• Included response to RFP’s, RFI’s, strategy decks, solution decks, pitch-outs, client visit messaging etc. within Insurance & Healthcare vertical
• Providing end-to-end pursuit management, new client acquisition & sales strategies, working with Sales & Account teams in shaping deal responses and end-to-end response to proposals within IHC vertical
• Leading and providing oversight to new and existing client site visits within IHC vertical

Bangalore, Karnataka, IN

• End-to-end Business Solutions to client RFX’s and pursuits within the Finance & Accounting (F&A) domain. Spread of pursuits varied across US, APAC, Latam and EMEA geos & across verticals such as- Manufacturing.
• Performed onsite consulting, solution defense and shared services optimization activities such as: ‘As-Is’ state documentation, Heat-mapping, gap analysis, solution pitch-outs, scoping process improvements, automation.
• Worked with internal IT/Tools/Automation team(s) during business requirement gathering (BRD)phases to incorporate user-functionalities and other user recommendations into final tool specs development for deployment in.
• Part of 6 successful pursuits wins with Total Contract Value (TCV) totaling > USD 70 Mn

Noida, Uttar Pradesh, IN

• RMS is a world leader in Statistical Loss Modeling & Analysis for P&C firms across the globe.
• At RMS, I led a team of ~15 analysts performing statistical data/ loss analysis of Property & Casualty (P&C) data for 5 US, UK and European Insurance & Reinsurance clients
• On additional charge, also managed Training portfolio for entire BU (shop-size:70 associates). Included overseeing New Hire Induction (NHI), managing on-going training needs evaluations, conducting process assessments.

London, GB

• Process owner of a 15 member team, managing day-to-day backend administration of Health-admin operations of 100+ different SLA processes for 25 US based clients ( handling management of processes such as: COBRA.
• Remote Project managed transitioning and transfer of additional Health-admin processes from Hewitt sites in U.S. to Hewitt’s Gurgaon delivery center.
• Drove multiple ‘quick-win’, Kaizen, automation and Lean based improvement ideas driving 30-40% productivity and efficiency gains within functions managed by the team

Norwalk, CT, US

• I was the Training leader for GE Reinsurance Billings & Collection (B&C) shop of 160 employees.
• Was responsible for oversight of all training need analysis (TNA) and management for Billing & Collections (B&C) group within GE’s Reinsurance division.
• Oversight and did evaluation of 25 process trainers from all processes within the B&C shop
• Partnered with subject matter experts (SMEs) to develop specialized training modules on Treasury & Reconciliations; conducting ‘Insurance & Reinsurance Overview’ as part of New Hire Induction(NHI) process.
• Conducted soft-skills trainings such as 'Presentation & Facilitation skills', 'Email Etiquettes' and 'Effective Communication' workshops.
• Implemented 7 Lean Projects within operations teams, leading to training time reductions of > 30%. Utilized lean concepts such as VSM (Value Stream Mapping) and NVA (Muda) removal through these projects.

Norwalk, CT, US

• Process owner and Team leader for an 18 member team managing 'New Business' & 'Auto Correspondence' teams for GE Financial Assurance (GEFA)’s Auto & Home Insurance Program Policyholders
• Managed teams performing new policy issuance and policy maintenance for existing Auto & Home Insurance policies of GE policyholders

Norwalk, CT, US

• Part of core team to transition one of GE Capital India's first 24 x 7 claims contact center from Fort Washington, PA. Process dealt with management of accident claims for GE Financial Assurance (GEFA) Auto & Home.
• Direct management and oversight of a 10 member team
• Six Sigma Green Belt (GB) certified-(Dec 2003): certified using DMAIC methodology
• From Jun 99-Jan 01: in Collections management with GECIS Retail Financial Services (RFS)

Advanced Masters Pg (Post Graduate) Diploma In Business Management (Pgdbm), Finance And Marketing

Master Of Business Administration - Mba, Personnel Management

Diploma - Hospitality Management

Bachelor'S Degree, Hospitality

Education record