Ankush Handa Email & Phone Number

Maharashtra, India

Set up a Community of Practice and Center of Excellence forBusiness Productivity Applications, with the objective of nurturingcommunity developers/engineers to handle local business servicesolutions based on no-code or custom solutions.Established and led a community of practice within the organization,fostering knowledge sharing and promoting the adoption ofstandard solutions.Acted as a business partner or business relationship manager toprovide guidance on the selection of appropriate tools, whether nocode, low-code, or custom solutions, to meet business needseffectively.Involved in setting up Proof of Concepts (POCs) for business ondocument management workflows, incorporating capabilities ofGenAI & DocAI to enhance efficiency and productivity.

Mumbai Area, India

Practice Manager (Reporting to India Practice Head)Collaborated with existing and prospective clients to facilitate theadoption of Digital Workplace technologies, including VMWare,Quest, Lakeside, ServiceNow, Snow, and more. Led initiatives toalign technology solutions with client needs and drive successfulimplementations.Engaged in the preparation of RFPs pertaining to end-user servicesand digital workplace management, utilizing technologies such asM365, Google Workspace, and others. Played a key role in the presales process, providing valuable insights and recommendations toclients based on their specific requirements and businessobjectives. Collaborated closely with sales teams to ensurealignment between proposed solutions and client needs, ultimatelydriving successful outcomes and client satisfaction.

Vashi New Mumbai

- Lead the IT department within the organization building improved processes & support structure.- Facilitated Business cases towards various technological movements’ w.r.t. networking & server equipment’s, high budget cost towards improving infrastructure & with IT Security across - Managing technological vendors to the company.- Major Project- Implement & Migration from G-Suite to Office 365- Data Centre Movement- Active Directory & Windows, Exchange, Patch Management, Office365 Secure Score, Azure Active Directory & Wintel Infrastructure Vulnerabilities, MAM & MDM (Intune) Policies, SharePoint Policies, etc.- Implementation and CSI towards ISMS 27000 and QMS 9001.Sr. Project Manager (Over 50 Resources)- Transitioned projects with annual revenue of 1 million +.- Designed and implemented solutions (resourcing and Technology) to provide various data, Content and data analytics to Major Hollywood studios.- Day to day Project Management activities.- Involved in Presales activity with Sales team i.e. coordinating with Development & Quality teams to setup POC for various solutions, projecting cost and resource requirements & reviewing RFP & contracts prepared by Sales Team.

Thane, Maharashtra

• Managing remote monitoring, incident & change management teams• Client Management – review periodic reports & SLA, handle escalations, etc• Ensure 99% defect free outputs• Participate in change meetings – review plans by change management team and approve• Strengthen operational process, review and get the same documented• Implement quality processes with various quality tools e.g. checklist• Automation – repetitive tasks & activities. To help save cost.• Conduct Root Cause Analysis – Process issues• People management – performance metric reviews, help team members build growth path, maintain hygiene of company policies, attrition management• Building ITIL best practices model in other project teams – SAP Operations, Global Helpdesk Team, Etc• Enabling Pre-Sales & Sales team to build Service Catalogue, Preparing & Reviewing Client Proposals.

Navi Mumbai

Job Profile: Joined into the Project Mirror where; I was active part in knowledge transfer process of IMS (Infrastructure Management Services).Traveled to USA for 3 months for the transition phase. Prepared KT plan for the trip.Involved in daily team meetings and client meeting and updated the KT plan.Monitored and managed servers for clients like WAMU, SIS USA, AMRE, etc. onsite and off shore.Accepted and worked on tickets to maintain the SLA targets like response time and resolution time are met.Appointed as Back up team lead to manage day to day operations of the team.Interviewed new candidates and team members to join the project.Provide training to these new team members about the SLA targets and ticket handling with tools like ITG, Clarify and Live Link.Proactively pointed out the issues with the process documents which were changed and appreciated by our clients.

Job Profile: Proactive remote monitoring of more than 5000 servers spread across 460 ClientsWorking on issues with these server and solving them within the stipulated time for the sameHelping L1 techs with issues they come across while monitoring.Working on task given by the client in regards to installing & upgrading any server side software'sTaking backups and troubleshooting issues with backup on the serversWorked with Veritas, NTBackup utility.

Job Profile:Provide technical support for Microsoft Exchange Admin Support.Setup / troubleshooting Exchange 2000 & 2003 (Enterprise and Standard)Troubleshooting Public folder replication.Recipient Policy and RUS.Disaster recovery in exchange.Exchange on Cluster.Understanding of SMTP connectors, Telnet, Front end and Back End Scenarios in Exchange.Understanding mail flow basic in Exchange Servers

Job Profile: Provide technical support for Microsoft Enterprise Support (MSEPS).Troubleshooting Blue Screens.Disaster recovery in network scenarios.

Job Profile: Provide technical support on operations and maintenance of PCs, Operating Systems and computer peripherals.Use troubleshooting techniques to identify and fix the defective peripherals.Training the New hires and helping them in their transition period till the time they actually become part of a Team.Handling the calibration calls with clients (Dell).Scrubbing and analyzing weekly data; preparing the required action plan.Identifying and coaching the bottom performers on the floor.Also maintaining the Daily reports of all L2's and their scores.

Job Profile: Provide technical support on operations and maintenance of PCs, Operating Systems and computer peripherals.Use troubleshooting techniques to identify and fix the defective peripherals.

Hsc, Commerce

SSC from Maharashtra Board

Mba, Business Administration

Executive MBA

B Com, Commerce

BCOM

Senior Management Program, Management

Service Management

Understood the Basics on Service, Service Delivery Management, etc