Network troubleshooting on-site and remotely installed and managed Systems for local.Responsible for the day-to-day operations of an independent IT consultancy.Provide a range of hardware solutions and software recommendations for clients.Applied software deployment and maintenance in line with specific and unique requirements of the client computersMeet with prospective clients to determine requirementsEngage with clients to define the scope of the projectPlan timeline and resources needed for project. Understand organizational practices and their industry. Travel to client sites. Define software, hardware, and network requirements. Identify and resolve project issues. Prepare project status reports.

Responsible for all IT works in Noida office Coordinate with the different IT vendors (Cloud telephony, card machines, CCTV surveillance, ISP's, and hardware and software Suppliers) and after negotiation and getting finalized with Management. Responsible for IT all hardware and software Procurement work.Responsible the all licensing of software of organization( windows, office suite and office 365 license).Created the email, distribution list and taken backup of email of office 365 as a role of global admin.Maintained IT documentation and/or create SOP to be added to our knowledge base.Managed all employee desktops (Windows and Ubuntu) / laptops (both Windows and Mac).Used ticketing systems to manage and process support actions and Requests.Documentation of IT asset and inventory on Greythr ticketing tool.Manage user, computer and group account in a windows server active directory-based environment.Performed backups, systems, and server maintenance Retest laptop once parts are replaced for quality.Maintained all CCTV, Biometric, Wi-Fi Router, Printers and etc. of the organization.Maintained and Configured the Grand stream IP phones.Generate the Call Logs Reports and create the local extension of organization on PBX.Provide Desktop, Application & Network support to end users within thecompany office and remote User locations.

Used product information, multiple client tools, reference materials, and technical knowledge and service skills to diagnose and solve problems.Troubleshooting on windows XP, windows vista, win 7, Win 8, Win10, Mac, LinuxDiagnosed and troubleshot hardware, software and network issues.Configured and Maintained and the Wi-Fi device with POE switch Providing assistance to college staff and student with technology-relatedIssues.Keep computer systems running smoothly and ensure users get the maximum benefit from them.Troubleshoot system and network problems, diagnosing and solving hardware or software faults.Performed troubleshooting and repairs on various computer systems.IT asset and inventory management.Monitored systems in operation and quickly troubleshoot errors.Explained security measures in simple terminology to help users understand malware and phishing threats.Providing technical support through ownership of each call and ensuring a quick and reliable resolution to problem cases.Researching and confirming issues have been addressed to satisfaction through follow up.

Troubleshooting problems related to Windows/Routers/Mac and Mobile devices.Setting up Windows remotely in first use/reimage scenarios.Printer support, managing and troubleshooting printer communication.Undertaking the end point Safety and sanitization of User's device by removing virus', spyware's , malware's, and recommending best practicesTroubleshooting Windows XP to 8 related issues and being a subject matter expert.Set up small home/business network to facilitate communication between devices such as laptops, PC/MAC, printers, and smartphones.Monitored systems in operation and quickly troubleshoot errors.Installed and configured operating systems and applications.Assembled Computer hardware and network cables(Cat-6)