-Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.-Used ticketing systems to manage and process support actions and requests.-Work with Kaseya: a Remote management and monitoring software Work with Webroot anti-virus solution-Experience with Help Desk Support, Tier 1 or Tier ll Technical Support. Work with Active Directory (user accounts, add/remove/create, password resets.-Participate on projects including but not limited to cloud migrations, customer communication, peer-to-peer communication, and deployment of new technology. Build/Configure Custom Desktops for Company Projects. Using specific technical specs.

- Maintained the training of all new employees - Work as a member performing cashier duties , product assistance / assembly and cleaning while maintaining excellent customer service.- Overlook the weekly food and inventory report.- Maintain all databases, and POS systems, ensuring that they are up to date and running smoothly.

-Enter service tickets into incident tracking system to facilitate faster problem identification and resolution.-Respond to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.-Address user customer service concerns and decided when to escalate problems to specialist team members.-Attend monthly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies. Install, configure and maintain computer systems and network connections.

- Worked with Kaseya: a Remote management and monitoring software - Worked with Webroot anti-virus solution- Worked with ConnectWise a PSA: professional software automation software- Some backups solutions like Veeam, Intronis, datto, axcient.