Ankush Patel Email & Phone Number

Salem, New Hampshire, United States

-Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.-Used ticketing systems to manage and process support actions and requests.-Work with Kaseya: a Remote management and monitoring software Work with Webroot anti-virus solution-Experience with Help Desk Support, Tier 1 or Tier ll Technical Support. Work with Active Directory (user accounts, add/remove/create, password resets.-Participate on projects including but not limited to cloud migrations, customer communication, peer-to-peer communication, and deployment of new technology. Build/Configure Custom Desktops for Company Projects. Using specific technical specs.

- Maintained the training of all new employees - Work as a member performing cashier duties , product assistance / assembly and cleaning while maintaining excellent customer service.- Overlook the weekly food and inventory report.- Maintain all databases, and POS systems, ensuring that they are up to date and running smoothly.

Somerville, Massachusetts, United States

-Enter service tickets into incident tracking system to facilitate faster problem identification and resolution.-Respond to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.-Address user customer service concerns and decided when to escalate problems to specialist team members.-Attend monthly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies. Install, configure and maintain computer systems and network connections.

Boston, Massachusetts, United States

- Worked with Kaseya: a Remote management and monitoring software - Worked with Webroot anti-virus solution- Worked with ConnectWise a PSA: professional software automation software- Some backups solutions like Veeam, Intronis, datto, axcient.

Bachelor'S Degree, Information Technology

Education record