Ankush Sachdeva Email & Phone Number

Gurgaon, Haryana, India

Business Analyst

Gurugram, Haryana, India

Audit of all Operations department ( #7 ) across Max Life and publishing of findings & gaps on CCR (Concurrent Control Review) on monthly basisClose tracking of new guidelines, exposure draft and ensure the adherence of the same by each team member of Operations

Gurugram, Haryana, India

Serving the Policy Owner Service of existing businessAccountable for changes in SOP?s and Patch processing in Policy Changes like Plan change, change in sum assured, settlement option, Change of DOB, EDC change, Reconsideration, Addition of Rider and all other changes within free look period / outside free look period and also managing surrender reconciliation reportManaging all the records for client id related cases like merge and demerge of the client ID?sResolution of POS Requests and Queries within the defined SLAs and Quality BenchmarksEnsure adherence to documented processes, procedures and controls Liaison with other support units in Home Office (such as Operations, Products, Finance, Admin, New Business, Underwriting and IT) to ensure customer query and resolution of service requests Ensure end to end resolution of allotted cases by follow up across 205 offices and Agents Advisors