IT Security, Vendor Management, Server Management, • Role Played as System Engineer.• Setting priorities as per the customer requirements and escalation.• Troubleshooting of Windows Servers, Desktops and Laptops.• Configuring and troubleshooting Microsoft Outlook, Windows Live Mail and Outlook express.• Create & Edit the users, Reset the Password, Unlock the account, Applying the GPO. • Configuring, Testing & Troubleshooting the S/W's & H/W while providing Technical Support• Active Directory Service, Managing Users, Groups and Computers in Domain.• Installing and maintaining physical and virtualized Windows servers.• Configuring and managing Wi-Fi Routers.• Installation and configuration of Network Printers.• Re-Installation/formatting of Servers as per requirements.• Installing and configuring New Hardware/Software.• Networking installation and configuration.• Troubleshooting of H/W and networking. • Network Topology, media access, TCP/IP, IP Addressing, and Automatic IP Configuration.• Analyse and resolve escalated problems within SLA Time Limit.• Experience with Installation, Upgrades and Patching of software and Windows.My responsibility includes Configure server, manage user and computers, implement security policy. configure Outlook, software and Hardware installation, manage data backups etc.Perform regular system maintenance.