Ankush Arora Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Google India: ● Prepared, analyzed, and projected requirements using for service operations.● Identified, analyzed and evaluated customer service operations to create reference documents and knowledge base which helped teams improving their handling time.● Developed procedures, process flows and documentation for applications’ support.● Worked with various teams to improve customer service and performance metrics.

Set up a new customer support department at a new location. Documented daily attendance, shrinkage, and performance matrices reports. Provided management, leadership, and guidance to the support staff.

Education record

Certification, Information Technology Business Analysis

Program Outcomes: • Interpret collected business requirements from organizational areas so that they can be defined as functional systems.

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

The MBA in IT program provided the skills needed to manage both IT systems and employees, combining the traditional business knowledge.

Bachelor In Computer Applications, Computer Science

It was the introduction to IT and Computer application. It helped me define my interest in computers and technology. I learned.