Ankush Kumar Ghosh Email & Phone Number

Banglore

• Conducted feedback reviews to gather customer insights and implemented necessary changes, contributing to product enhancement and improved user satisfaction.• Oversaw documentation management, ensuring accurate and up-to-date product manuals, user guides, and internal knowledge bases.• Performed rigorous end-product reviews and testing to maintain quality assurance and align deliverables with customer expectations.• Delivered customer training and support, providing tailored onboarding sessions and resolving queries to enhance user adoption.• Facilitated agile-based issue resolution by coordinating cross-functional teams to address and resolve bugs or enhancement requests in a time-sensitive manner.• Managed escalations effectively, acting as a liaison between customers and development teams to resolve critical issues with efficiency.• Spearheaded resource management initiatives, optimizing team workloads and ensuring availability of tools and talent for project delivery.

• Spearheaded the development and implementation of a comprehensive business strategy, resulting in a 150% increase in revenue within the first year of operation.• Established and managed strategic partnerships with key industry players, driving business expansion and market penetration.• Directed a team of 10+ employees, optimizing workflow and resource allocation to achieve operational efficiency and meet aggressive growth targets.• Enabling successful product development and market launch.

Remote

Facilitated interactive and engaging classroom discussions, fostering a collaborative learning environment conducive to student success and active participation.

Durgapur, West Bengal, India

Master Of Computer Applications - Mca, Computer

Bachelor Of Computer Application (Bca), Computer Application

Education record

Education record