Ankush Gupta Email & Phone Number

Vancouver, BC, CA

Surrey, British Columbia, Canada

• Conducted customer interviews to gather financial, personal, and employment information necessary for loan applications.
• Educated customers on loan terms, interest rates, and repayment options, improving financial literacy and empowering informed decision-making.
• Collected and verified required documentation, including income statements, credit histories, and tax returns, to determine loan eligibility.
• Ensured compliance with KYC/AML standards and federal/state lending regulations, mitigating risk through thorough due diligence.
• Maintained accurate and detailed records of loan applications, client interactions, and documentation, ensuring smooth processing and compliance.
• Collaborated with loan officers, underwriters, and credit analysts to streamline the loan approval and closing process.

Chandigarh, India

• Led and mentored a team of 12 credit underwriters, providing training, coaching, and performance management to enhance team effectiveness.
• Delivered support to bank customers, assisting with a variety of financial products including mortgage financing, auto loans, commercial vehicle loans, credit cards, and other services.
• Partnered with sales teams and relationship managers to develop customized credit solutions tailored to customer needs.
• Fostered strong client relationships through clear communication, while identifying opportunities to cross-sell new products and services.
• Conducted KYC/AML customer due diligence and reviewed financial statements for a high volume of applications to ensure compliance.
• Identified fraudulent repayment activities and processed high-risk credit applications, ensuring strict compliance and minimizing the bank's credit risk.

Chandigarh, India

• Managed a team of 12 underwriters, responsible for coaching, mentoring and performance management of the team
• Conducted trainings and provided over the shoulder support to the underwriters in order to help them scale up in the role
• Disseminated the policy updates for the team in order to help them in complying with the company standards
• Ensured that credit policies and procedures are followed according to guidelines and applicable legislation
• Handled high level escalations for the North India Region in order to expedite the resolution
• Maintained the ratification and exception tracker for the team in order to organize the data in structured manner

Pune, Maharashtra

• Provided front line support to the Western India region HDFC Bank Customers for credit card applications
• Responsible for decision making (Approve/Decline) of the credit card application, established credit limits and repayment plans in accordance with authorized limits
• Detected and prevented fraudulent activities and processed high-risk applications with zero tolerance on compliance and minimized the credit risk for the company
• Executed logical and data driven decisions on fraud cases, deviation to reduce delinquency, handled priority requests.

Pune Area, India

• Provided frontline support to protect the Amazon businesses exposed to customer abuse while maintaining the highest level of customer experience for good customers
• Derived decisions (Approve/Decline) the refund requests raised by customers based on their concession history and buying trend
• Dealt with the customers’ account with zero tolerance on compliance and minimized the credit risk for the company
• Detected and prevented fraudulent and high-risk transactions while also protecting the customer experience for legitimate customers
• Identified and observed the abusive patterns across many orders placed on Amazon account
• Create policy awareness among the customers in compliance with the policies laid by the policy team and discouraging negative expectations for the brand and revenue.

Pune, Maharashtra

• Managed customer queries and assisted them with various solutions via chat, email and phone. Researched, diagnosed, troubleshot and identified solutions to resolve system issues
• Handled customer complaints and grievances and provided them with an appropriate solution. Managed priority requests, resolved queries and maintained a good relationship with customers for long term services.

Bachelor Of Engineering - Be, Electronics And Communication

Diploma In Ece, Electronics And Communication