• I am a Tehcnical Support Specialist with 4+ years of development experience in web related products including project coordination experience. • Experienced in developing websites using WordPress, Shopify, Squarespace, Wix with collaboration of tools like WooCommerce, Elementor, Bootstrap.• Experienced in code implementation in HTML, CSS, Javascript, jQuery.• Hands-on experience in managing Linux and Windows systems, including executing administrative tasks.• Experienced in Software Development Life Cycle (SDLC), Agile Methodologies, Waterfall processes, Project Management and Project Release.• Experienced in computer hardware troubleshooting and related components including network devices. • Migrate and transfer websites from one platform to other with newer technologies, like cloud computing and web services.• Participated in after-hours upgrades, troubleshooting, and/or on-call availability as needed. Experience and a good understanding of TCP/IP, VM, VPN, Web Hosting, DNS, OS Virtualization.• Expertise in developing Test Scenarios and executing Test Cases at all stages, including Functional Testing, System Testing and Regression Testing.• Provided documentation by utilizing specified tools and methodologies.• Strong experience in System Administration, Installation, Upgrading Patches, Configuration, Troubleshooting, Security, Backup, and Performance Monitoring on Windows and Red Hat Linux Systems.• Experienced in providing technical support to customers through phone, email and chat with high satisfaction rate.• Collaborated with business stakeholders, and regulatory compliance teams to ensure that policies and procedures are accurate, up-to-date, and compliant with applicable regulations. • Received highest performance ratings and awards.