Ankush Murjani Email & Phone Number

Delhi, Dl, In

Gurugram, Haryana, India

Project: SDWAN Deployment - Versa SDWAN solution

Gurgaon, Haryana, India

>> Work as a part of Resolver Entity. Responsible to identify issue reported by customer and tier 2 teams. Perform deep analysis and investigation to isolate the issue.>> Working as a L3 resource for critical issues and premium Customers.>> Managing team roster and resource alignment, also handling escalations during critical outages.>> Configuration on CE and PE level according to the customer’s need.>> Configuration changes to provide solution to the customer on reported issue.>> Lead the project to improve incident quality from Tier 2 teams globally.>> Troubleshoot IPsec, BGP, HSRP, VRRP, OSPF, L3VPN and DSL related issues.>> Troubleshoot on QoS related issues.>> Troubleshoot on SDWAN related issues and perform changes in the device template for customer resolution.>> Working on SD-WAN Viptela solution for Data plane & control plane issues.>> Replace faulty vEdges with new one by Cisco Smart account and pushing config via vManage. Configure vEdge both via CLI & Device template through feature templates.>> Software upgrades of vManage, vEdges.>> Wireless related tshoot on Cisco WLC. Replacement of WLC & AP, in case of faulty one.>> Customer specific troubleshoot on Juniper backbone devices.>> Troubleshoot of Central Site Internet and Zscalar Services.>> Configure QoS, BGP on CE and perform changes on PE as per requirement.>> Co-ordination with internal stake holders for CSI and improve CSAT.>> Upload & Upgrade latest IOS & Rommon Packs on Cisco Routers/Switches.>> Leading Bi-weekly quality call with vendors such as Cisco & Zscalar to define the process for support.>> Advise customer on hardware up-gradation and implementation.

Dlf Cybercity, Gurgaon

 Providing technical assistance to over 30 enterprise customers on Leased lines, Internet, ISDN, VPN, etc. Manage international and domestic MPLS VPN services, IPSEC, Internet services; focus on quick restoration, improvement & permanent fix of services. Fault handling and Escalation – perform detailed problem analysis of trouble tickets, also update and forward network alerts during major outages. Responsible to identify exact issue in Customer or Orange network, accordingly rectify the fault with proper troubleshooting and fix the same accordingly as per SLA agreement with Customer, also responsible for Customer urgent network change in their network. Assisting over 25 Enterprise Customer network across the globe. Coordination with the different fixed service providers (FSP) across the Globe i.e. AT&T, Verizon, BT, Airtel, SingTel, Globe Telecom, Telstra and many more. Customer interface to resolve the customers issues concerning, latency, website issues, reach ability issues over ORANGE backbone network and also different service provider network across the Globe, by performing the end to end troubleshooting. Handling Customer urgent change request like addition and modification of network, Access-list, traffic shifting, IP accounting etc. Handling multiple services provided to customer like Riverbed, Voice (Cisco/Avaya), Lync, Data, Security, etc. Network eCRM and Monitoring: Solar Winds, MRTG, Service Now, MSS.

Gurugram, Haryana, India

Working as service desk specialist at Orange Business Service on Teamlease Payroll Providing technical assistance to over 30 enterprise customers on Leased lines, Internet, ISDN, VPN, etc. Manage international and domestic MPLS VPN services, IPSEC, Internet services; focus on quick restoration, improvement & permanent fix of services. Fault handling and Escalation – perform detailed problem analysis of trouble tickets, also update and forward network alerts during major outages. Responsible to identify exact issue in Customer or Orange network, accordingly rectify the fault with proper troubleshooting and fix the same accordingly as per SLA agreement with Customer, also responsible for Customer urgent network change in their network. Assisting over 25 Enterprise Customer network across the globe. Coordination with the different fixed service providers (FSP) across the Globe i.e. AT&T, Verizon, BT, Airtel, SingTel, Globe Telecom, Telstra and many more. Customer interface to resolve the customers issues concerning, latency, website issues, reach ability issues over ORANGE backbone network and also different service provider network across the Globe, by performing the end to end troubleshooting. Handling Customer urgent change request like addition and modification of network, Access-list, traffic shifting, IP accounting etc. Handling multiple services provided to customer like Riverbed, Voice (Cisco/Avaya), Lync, Data, Security, etc. Network eCRM and Monitoring: Solar Winds, MRTG, Service Now, MSS.

Noida

Providing technical assistance to enterprise customers on Leased lines, Internet, ISDN, VPN, etc.Proactive monitoring of all the backbones and NNI’s running in ISP cloud to avoid major network outages.Troubleshooting all kind of network related issues of IPVPN and routing protocols like OSPF running in ISP cloud and also first level troubleshooting with the client.Analyzing the connectivity issues of all customers by determining the Last Mile connectivity issue and also rectifying cloud outages and ensure prompt rectification for the same.Identify Backbone choking issues and coordination with the network operations team for rectification of the same.Coordination with different Telco/BSO’s (TATA, Bharti, Sify, Reliance, Railtel, BSNL, etc.) that are providing the services in our cloud. (Incase of outage).Basic Cisco router configuration like changes done at client end router (manually shifting traffic from primary to backup path and vice-versa).Working on Wireless links running on our cloud.Continuous internal coordination with the NOC department, backend teams and Local POP engineers to give the best and prompt response to the customer.Timely update to the customers along with RCA to ensure the best services.

B.Tech, Computer Science

Education record