Anna Porter Email & Phone Number

• Helped develop/plan a brand new pricing scheme/architecture that allows for automation which will help to deliver $55mm of incremental revenue to the company
• Delivered multiple user stories in small sprints with large impacts of 2.4mm customers receiving price changes (driving revenue)
• Work as a technical expert with clients, analysts, programmers and other team members to develop technical solutions to complex business problems
• Take ownership of software components and associated development and testing in terms of timelines and quality
• Collaborated with developers and other SME (Subject Matter Experts) to establish the technical vision and analyzed tradeoffs between usability and performance needs
• Helped lower Expense related costs due to budgeting and poor project planning

Daytona Beach, Florida, United States

• Assist in development of technology roadmaps to evolve our current structure by performing Agile testing – create and execute test scripts
• Assist in scope definition, planning, estimation and tracking, including documentation of related work per company’s methodology
• Application Lifecycle Management practices, tools and administration
• In-depth project management regarding company-wide changes to back end codes for products for customers – research, verify proper state/tax regulations, communication with legal, marketing, product, and upper management
• Maintain corporate standards for deploying technology and work with senior management in strategic planning
• Strong working knowledge of API testing tools like Postman and SOAPUI

Deland, FL

~Build package and product codes using AS400.~Maintain documentation by running SQL queries to ensure up-to-date information supporting packages/codes; report table/code concerns (document, send for correction, and verify corrections)~In-depth project management regarding company-wide changes to back end codes for products for customers – research, verify.

• Responsible for deployment of updates and upgrades with end user software to all clients in the company (30k+)
• Create and maintain change records in the Frontier software environment while ensuring mandated schedule compliance
• Monitor, correct, and prevent issues that occur with software installs/removal/upgrades/downgrades
• Troubleshoot and diagnose software/applications using PSTools, SQL reporting, and Marimba LDAP tools
• Utilize BladeLogic to create and maintain accurate and up-to-date records of all software/hardware/applications per user and per machine using SQL queries
• Assist with SLT and end user Apple devices (troubleshooting/updating/upgrading)

Deland, FL

*Enterprise level support for over 3000 users*Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.*Resolve customer tickets CRQ/INC via Remedy and meet SLA requirements*Change users, modify groups and permissions in Active Directory*Maintains, analyzes, troubleshoots, and repairs computer.

Deland, FL

Answer incoming calls regarding billing, starting/stopping services, general questions, as well as basic copper troubleshooting. Focus on customer support using Salesforce and Legasuite DPI. Able to keep a low average handle time while hitting sales goals for every month. Frequently pulled on special projects to help with customer orders that have.

Bachelor’S Degree, Information Technology Management

Associate’S Degree, Information Technology