Anna Porter Email & Phone Number

• Helped develop/plan a brand new pricing scheme/architecture that allows for automation which will help to deliver $55mm of incremental revenue to the company • Delivered multiple user stories in small sprints with large impacts of 2.4mm customers receiving price changes (driving revenue)• Work as a technical expert with clients, analysts, programmers and other team members to develop technical solutions to complex business problems• Take ownership of software components and associated development and testing in terms of timelines and quality• Collaborated with developers and other SME (Subject Matter Experts) to establish the technical vision and analyzed tradeoffs between usability and performance needs• Helped lower Expense related costs due to budgeting and poor project planning• Created a living document for all developers & managers to use for project planning• Held regular ceremonies with the team to help build and plan current and future projects

Daytona Beach, Florida, United States

• Assist in development of technology roadmaps to evolve our current structure by performing Agile testing – create and execute test scripts• Assist in scope definition, planning, estimation and tracking, including documentation of related work per company’s methodology• Application Lifecycle Management practices, tools and administration• In-depth project management regarding company-wide changes to back end codes for products for customers – research, verify proper state/tax regulations, communication with legal, marketing, product, and upper management• Maintain corporate standards for deploying technology and work with senior management in strategic planning• Strong working knowledge of API testing tools like Postman and SOAPUI• Ability to triage and understand API issues and engage the right people to root cause issue and identify solution• Run publishes and deployments to our DB with bug fixes, updates, new requirements• Ensure that deployed software is scalable and reliable• Knowledgeable in JS, SQL, HTML, and CSS

Deland, Fl

~Build package and product codes using AS400.~Maintain documentation by running SQL queries to ensure up-to-date information supporting packages/codes; report table/code concerns (document, send for correction, and verify corrections)~In-depth project management regarding company-wide changes to back end codes for products for customers – research, verify proper state/tax regulations, communication with legal, marketing, product, and upper management~Work with internal and external peers to discuss/identify/understand functional requirements~Create overviews and detailed reports covering current projects and expected application status for upper management~Visualize and implement web design for reporting data via Spotfire and Visual Studio

• Responsible for deployment of updates and upgrades with end user software to all clients in the company (30k+)• Create and maintain change records in the Frontier software environment while ensuring mandated schedule compliance• Monitor, correct, and prevent issues that occur with software installs/removal/upgrades/downgrades• Troubleshoot and diagnose software/applications using PSTools, SQL reporting, and Marimba LDAP tools• Utilize BladeLogic to create and maintain accurate and up-to-date records of all software/hardware/applications per user and per machine using SQL queries • Assist with SLT and end user Apple devices (troubleshooting/updating/upgrading)• Experienced with JAMF software, Apple software deployment, and SCCM imaging• Extensive knowledge of security applications (Triton DLP, Symantec, Crowdstrike)

Deland, Fl

*Enterprise level support for over 3000 users*Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.*Resolve customer tickets CRQ/INC via Remedy and meet SLA requirements*Change users, modify groups and permissions in Active Directory*Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.*Work closely with Network team and Software Deployment team for VLAN changes and updates/upgrades to clients*Ability to setup, configure and add all hardware.*Document, maintain, upgrade or replace hardware and software systems.*Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.*Printer hardware/software troubleshooting*Imaging and image recovery using MDT and SCCM*Avaya and Polycom telephony support*Experience doing break/fix repairs on desktops, laptops*Install / Re-install various software packages and updates via Marimba LDAP and BMC Client Management*WiFi and VPN connections; Support of wireless devices*Experienced in enterprise level conversion (Documentation and re-image of machines, site refreshes, new user training)

Deland, Fl

Answer incoming calls regarding billing, starting/stopping services, general questions, as well as basic copper troubleshooting. Focus on customer support using Salesforce and Legasuite DPI. Able to keep a low average handle time while hitting sales goals for every month. Frequently pulled on special projects to help with customer orders that have issues/need resolution.

Bachelor’S Degree, Information Technology Management

Associate’S Degree, Information Technology