Anmar Araim Email & Phone Number

Baghdad Governorate, Iraq

Implemented a quality control system to ensure product quality.Collaborated with executive team to develop long-term strategies for the organization.Supervised the maintenance of all equipment and systems in the facility.Negotiated contracts with external suppliers to reduce costs and ensure quality.Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used.Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.

The Woodlands, Texas, Us

Microsoft Servers and Services Management (AD, DC, DHCP, DNS, Exchange & Mailboxes). Led the deployment of software updates and patches across the organization, minimizing downtime and security risks.Verbalization environment management Hyper-V & VMware ESXi and V-centers & VM's.Implemented backup strategies and disaster recovery plans and restore operations.Resolving L3 escalated tickets and following up with the end users and 3rd party applications owners.Purchases, Contracts management and Venders negotiations.IT Projects management with high level of following and comunications with the 3rd parties teams.Coordinated with vendors and 3rd party apps to resolve complex technical issues, maintaining high service levels.

Houston, Texas, Us

Microsoft Servers and Services deployment and maintenance.Microsoft OS installation, patching and troubleshooting.MS-365 platform administration and Licensing management.Administrate the Azure cloud based service and Intune platforms (MFA) & (MDM) policies.MS Exchange, Exchange-online and mailboxes management.Network monitoring and wireless devices installation and troubleshooting.MS Teams, SharePoint and OneDrive and MS security admin portals. Ticket system managing and end user support.

Arlington, Va, Us

MS Servers & Services managementOS & Workstations devlopmets Purchasing and Asset tags system managementHealth & Safety system operatesTickets and Reporting system admin

Ms Servers & Services ManagementPurchasing and Asset managementHealth system & Safety policies and rulesTickets and Reporting system

Arlington, Va, Us

Microsoft OS installation and maintenance Windows Server system management Purchasing and Asset managementHealth & Safety systemTickets and Reporting system

Arlington, Va, Us

Microsoft Server management (DC, AD, DHCP, DNS, FileServer, Print Server)Managing applications and services Helpdesk tickets system managementNetwork and internet connection support End user support

Leading the IT team to provide high level of tech support to more than 1100 employee and end user. Led the implementation of Microsoft OS Deployment and Troubleshooting.Regonal IT and Operations Team management and supervison. MS Windows Servers & Services monitoring and evaluation.Purchasing and Asset sys management.Vendors Negosiation & Contracts Management.Network Monitoring & Troubleshooting.Alerts & Safety system management.Helpdesk ticket system & Reporting sys Management.