Alicia Mathis Email & Phone Number

Hollywood, Fl, Us

Hollywood, Fl, Us

United States

While maintaining my freelance contracts as owner and operator of MAK Services I have Input order information into spreadsheets and created invoices. Listen attentively to customer needs and concerns; demonstrate empathy. Serve as the main point of contact for the customers of clients, providing exceptional customer service. Confirming customer understanding and provide additional customer education as needed. Established a professional work environment at home with accessibility to office supplies, Copy, fax, and shipping of correspondence and documents.

Robeson County

Lumberton, North Carolina

Provide Investigator contract/grant services to our customers. Facilitates the preparation, negotiation and execution of contractual agreements. Initiating, developing, reviewing and routing of research-related contracts and documents. Maintains records of contract activity for benchmark purposes and works to improve office efficiencies. Collaborates with legal affairs, investigators, staff and sponsors. Facilitates the preparation, negotiation and execution of contractual agreements with the Military, General Contractors, and other entities.• Coordinate efforts (both internal and external) to help ensure that contractual agreements are in place, clear, fair and legally binding.

Lumberton, Nc

Lumberton Nc

While maintaining my freelance contracts I have Input order information into spreadsheets and created invoices. Listen attentively to customer needs and concerns; demonstrate empathy. Serve as the main point of contact for the customers of clients, providing exceptional customer service. Confirming customer understanding and provide additional customer education as needed. Established a professional work environment at home with accessibility to office supplies, Copy, fax, and shipping of correspondence and documents.• Work independently meeting quick turn-around times and deadlines.• Prepare Presentations on PowerPoint.• Manage and Update Social Media Accounts.• Researched information from the web used to create documents and reports for clients.

Lumberton Nc

Administered and assisted in the execution of the daily processes related to production and delivery of rebar to customers; coordinated activities between various functional departments in the facility, monitored workloads, evaluated and set operational productions sheets, and shipments. Scheduled tasks to warehouse operators, production, deliveries, and audits. Liaison for manufacturers, distributors and customers. Arranged shipment of merchandise delivery to customers or construction site. Administered and prepared all inventory items, dispatch papers, Bill of Lading, labels and signing delivery forms, recorded any shipped, received, damaged, missing or faulty merchandise, filed updated paperwork, and reports. Also dispatched trucks to construction sites on a daily basis.• Maintained warehouse to ensure that merchandises are correct and organized to meet and pass rebar Standards and Safety audit under OSHA Standards.• Conducted safety meetings which ensured compliance of safety protocols and standard operating are being followed.• Created schedule (excel) for drivers daily so they would know route. Maintained company cell for 24hr on call, answered multi line phone to assist with customer needs and complaints.

Lumberton, Nc

Greeted customers warmly, acknowledging regular clientele, and encouraging price saving promotions and new products. Resolved customer concerns while maintaining a calm attitude even during high volume times and challenging circumstances. Counted cash drawers and ensured accuracy of money count and contents of safe each night. Maintained the appearance and cleanliness of the store • Met monthly quota with Up sell and suggestive sell products and accessories to customers which increased the stores overall rating to the top 4 store in the region.

West Columbia

Handled daily transaction of car sale, took in cash and prepared all vehicle title sales and 30 day tags. Went to local DMV to make sure all paperwork was handled properly. Took care of time schedules, payroll, multiple phones and other logistics and personal functional for hired employees.• As the car lot Office Manager I supervised 5 - 10 employees

Taji Iraq

Performs administrative tasks within the Logistics Cell, those tasks consist of a daily report for the materials that are received from different sites at the CRSP and CSC yards. Managed multiple reports such as traffic, staging yard, shipments from Dubai, Turkey, Jordan and Houston to name a few on a shared drive that is distributed from different sites so coordinators can use it to track material. Create folders and cover sheets for pre-alerts that are filed for use when necessary. Creating Transportation Movement Request (TMR and TMCD) for material that is to be shipped from Taji. Tracks and monitor container movements and conduct inventories. Provide technical advice and staff planning input on Container Management operations. Monitor implemented plans in relation to functional area. Provide reports and status briefings in relation to functional area to Theater Container Manager, Logistics Supervisor, DOL, DPMs, and PM. Assist with tracking of material requisitions coming into the country. Updates tracking reports, also creating reports for different sections so they can see were material located. Track vehicles using reports provided.

Fayetteville, North Carolina Area

Worked retention dept to save customers from leaving the company offering savings plans. Assist customers with service issues. Answering 100+ incoming calls, entered information in computer programs. Assisted with payments, switched plans to suit their phone usage and also explained bills.

Tacoma Washington

Military Transportation

Diploma

Activities and Societies: JROTC, Basketball, Drill Team, Color Guard, and Softball

Associate'S Degree, Data Entry/Microcomputer Applications