Andrei Melnikovich Email & Phone Number

Warsaw, Poland

Warsaw, Mazowieckie, Poland

Kyiv City, Ukraine

Director of the delivery center, a branch of global Ciklum group.

Oxagile is a custom software development company that specializes in creation of AI-powered solutions for TV and media broadcasting industries.At Oxagile I was driving the business relations with a number of clients, with the goal to boost revenue and marginality through increasing customer satisfaction and identifying upsale opportunities. The scope of responsilbities included:- kickstart of project implementation process, setting up the communication, reporting plans and work accepance practice;- managing commercial and legal aspects of the deals;- high-level supervision of the service delivery, strategic communication with C-level executives and operational anchors at client side;- price negotiations;- getting references and testimonials from happy customers to facilitate marketing and business development.

Accountable for the customer success and account profitability in Minsk branch of Ciklum, managing portfolio of 10+ clients from Telecom, Marketing, IT, E-commerce, CRM and BPM that established dedicated development centers in Minsk:-developing and implementing the account strategy for each project in accordance with organizational goals;- coordinating work activities of service owners and domain experts -- technical consultants, HR, IT support, client service specialists;- building customer collaboration framework: defining roles, responsibilities, contact points, communication flows, reporting, managing SLAs and contract documents (stakeholder relations and communications management);- managing risks: assessing project risks and, elaboration of risk mitigation plan;- discussing and defining together with the customer the resource recruitment strategy;- conducting presales for time & materials and fixed-price projects as well as for dedicated development centers (both for established businesses and startups);- new client onboarding and setting up fresh development teams from scratch;- troubleshooting and conflict resolution between different stakeholders;- account dynamics and headcount growth forecasting for short and mid term periods.

- active sales and lead generation- sale of custom software development services: T&M/fixed price projects, ad-tech, retail and entertainment domain + dedicated teams;- developing and nurturing personal database of potential clients;- conducting pre-sales (web and mobile application projects), requirements clarification, coordination of efforts of technical consultants on efforts estimation;- closing and legal registration of deals;- managing engagement of operational customers, monitoring client satisfactions, cross-selling;- assistance with legal paperwork (contracts, specifications, invoices etc.)

Retail trade of original wristwatches and accessories. I was accountable for launching online e-commerce store, setting up internal processes and coordination of teamwork.- analysis of wristwatches retail market, monitoring of competitors;- business planning and risks/opportunities evaluation;- coordination of project team word (team included 2 programmers, copywriter, designer and sales person);- business development, participation in negotiations with suppliers, cooperation with distributors from Belarus and Russia;- implementation of CRM as a tool for managing both customers and internal teamwork;- online reputation management.

My main goal was to optimize the supply chain for stretch film production:- analysis of the world polymer raw materials market;- company presentation, establishment of business relations with the major polymer producers in the USA, European Union and in the countries of South-East Asia;- conducting negotiations with suppliers with the aim to achieve the most favourable commercial offers for the company;- planning of raw material supplies and shipping charts;- stock management.

Lead the international colocated team of 6 in Caracas, Venezuela (3 belarusian and 3 venezuelan specialists). The construction project I participated in was estimated in 100M+ USD, had over 150 highly qualified engineers involved and around 200 agricultural and construction workers at site location.Functions and responsibilities:- commercial department team management and control over internal operations;- establishsing collaboration framework with engineering department;- new personnel recruitment;- conducting negotiations with potential suppliers and engineering companies from USA, Europe, different countries of Latin America;- managing the cooperation with industrial / agricultural equipment suppliers and engineering companies (contractors);- managing tender process, including evaluation of commercial proposals and clarification of equpment specifications;- orgazining the legal review of contracts with suppliers involving local lawyers.

I worked at overseas office in Caracas, Venezuela.Functions:- Negotiating with potential suppliers from Germany, Italy, Netherlands, France, Hungary, USA, from countries of South America, as well as negotiating with engineering countries from Venezuela, Columbia, Israel, Republic of Belarus;- Preparing tender documents, compiling of comparative evaluation tables on basis of presented commercial offers for equipment supply;- Exercising supervision over the execution of contracts by contracting parties;- Organizing supply of building materials for the construction of dwelling houses, industrial installations of the agricultural enterprise, and spare parts for construction machinery;- Working with reclamations from the department of quality control.