Anne Franklin Email & Phone Number

Provides advanced white-glove technical support to managed e-commerce merchants via email and chat support. Consistent CSAT ratings averaging 100%.Works cross-functionally in collaboration with account managers, internal teams, and other senior engineers to resolve a wide range of technical issues. Provides dedicated training and shadow sessions for new.

Vancouver, British Columbia, Canada

Provided prompt and friendly frontline technical support to e-commerce merchants via chat and email, offering troubleshooting and guidance related to the Recharge app. Assisted the Migrations team in converting legacy stores to the new unified checkout platform.Offered one-on-one mentorship and shadowing sessions for new colleagues within a pilot.

Provided technical support to store owners and staff, offering troubleshooting for a range of hardware and software issues. Responded proactively to a high volume of support requests via phone and email, creating and handling tickets via FreshDesk.Worked closely with the Deployment team, responding to new hardware and software requests. Handled incoming.

Vancouver, BC

Provided scheduling and administrative assistance to the Department Head and the Computer Science department at large. Maintained confidential departmental files and frequently handled sensitive interpersonal situations. Managed and coordinated all arrangements for small and large-scale departmental events and meetings, including the annual three-day.

Victoria, BC

First point of contact within the Office of the Dean for in-person, email, and telephone inquiries.Provided administrative and scheduling support to the Associate Deans and the Graduate Advisor (Interdisciplinary Studies). Composed case-by-case correspondence to students and faculty.Facilitated oral defence processes, upholding Faculty of Graduate Studies.

Victoria, BC

Processed and confirmed high volumes of booking requests using Infosilem and Microsoft Office. Responded to up to 150 emails/day as well as frequent phone and in-person inquiries.Met with clients, assisting with event coordination and invoicing.Produced and updated the procedural manual for this position.Developed and maintained relationships with faculty.

Victoria, BC

Sorted, screened, scanned, and indexed up to 200 incoming student transcripts per day using Banner, Adobe, and Microsoft Office software.Trained 6 new employees, and produced and edited the procedure manual for this position.Filed and organized physical documents, including student records, and distributed office mail.Kept statistics and filed weekly and.

Victoria, BC

Bachelor Of Fine Arts, Visual Arts

Diploma, Liberal Arts

Web Development Diploma, Full-Stack Web Development

Intensive course in full-stack web development.