Working as a Web Developer at BTM , I honed my project management skills and data analysis abilities. I collaborated with stakeholders to ensure successful outcomes in complex initiatives, developing adaptability and problem-solving skills along the way.

Responsible for training new employees on overall tasks to ensure the success of daily operations and efficiently serving customers, assisting customers with their needs and special requests.•Performing multiple daily responsibilities, including facilitating task distribution, monitoring staff performance, handling monetary transactions and participating in food preparation.•Maintain exceptional levels of customer service, especially during peak hours.•Observed food safety procedures as per the guidelines of the health department and company policies.•Diffusing situations by listening to customer complaints and offering solutions to enhance customer relations.

As a Crew Trainer and People Deputy at McDonald's, I led staff development by delivering effective training programs, ensuring team readiness, and maintaining high operational standards. I managed workflows, optimized team performance, and fostered a positive, collaborative environment, enhancing both customer satisfaction and employee growth.

•Provided exceptional customer service, which included running the cash register, completing transactions by accepting and processing orders, and providing accurate change.•Quickly mastered POS systems, daily work procedures and company policies.•Concentrated on the efficiency of order flow and high standards of customer satisfaction whilst communicating with the back of house and front of house teams.•Execute all job duties promptly and accurately.