• Delivered multiple time sensitive projects.• Improved the wireless infrastructure. Tools: Cisco DNA and Ekahau Wireless technologies.• Collaborated regularly with different teams (Sys Admin, Developer Teams) to fulfill their network requirements.• Lead Maintenance Activities by creating documentations for step-by-step execution with real-time progress report for updates to stakeholders.• Assisted with infrastructure documentation, incidents & outages.• Hardened company network, physical & application level.• On-Call for L3 response & incident resolutions.

• Created user accounts for new hires and trained seasoned employees on company software's.• Utilized Active Directory for but not limited to: user management, policy management & software leasing etc.• Used MDM solutions: Soti-Mobile & JamF pro for enrolment & management of Android/Apple devices kiosk mode etc.• Used Ticketing Systems: fresh service, Service-Now & Jira.• Provided end to end technical-support for staff, troubleshooted hardware, software & connectivity issues to minimize downtime.

• Added new users and updating lost password for existing users in the Active Directory.• Coordinated with IT vendors for purchasing hardware & software, achieving cost savings through strategic procurement.• Help-Desk activities including account creations & device configurations windows imaging using smart deploy.• Performed device repairs and upgrades for devices such as Laptops, Desktops, Mobile Phones.

• Managed and maintained cloud-based game server environments using Oracle Cloud Infrastructure, ensuring efficient resource allocation, scalability, and high availability for gaming applications.• Utilized OCI services to handle server provisioning, load balancing, and performance optimization.• Administered and troubleshot cPanel for game server management, focusing on the configuration of web hosting, email, DNS, and database services for game-related web applications. Provided support for server performance and security monitoring.• Managed Red Hat Linux servers, ensuring the proper configuration, patching, and security of systems. Performed routine system backups, monitored server performance, and resolved issues related to server uptime and resource usage.• Diagnosed and resolved technical issues related to game servers, network connectivity, and system performance, ensuring minimal downtime and optimal user experience.