Foreign Exchange Trading: Proficient in foreign exchange trading concepts, market analysis, and trade execution. Skilled in analyzing market trends, interpreting indicators, and making informed trading decisions.KYC Verification: Knowledgeable in Know Your Customer (KYC) procedures and compliance regulations. Well-versed in conducting thorough customer verification processes while maintaining confidentiality and data integrity.Technical Support: Proficient in providing technical assistance and troubleshooting for various products and services. Capable of resolving complex issues through effective problem-solving and clear communication.

Handled calls and emails per day to address customer inquiries and concerns.• Maintained up-to-date knowledge of product and service changes.• Responded to customer requests for products, services and company information also offering excellent support andtailored recommendations to address needs.• Educated customers about Self-serve for their accounts.• Made calls for Product Rating Recovery and Educate Customers on how to rate the product.• Increased efficiency and team productivity by promoting operational best practices.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.• Met all customer call guidelines including service levels, handling time and productivity.• Maintained excellent attendance record, consistently arriving to work on time.• Handled challenging situations easily and maintained energy and enthusiasm in a fast-paced environment.

Title: Business Development Associate with 1-Month Internship at PTE Universe (PTE Training Institute)-30 March 2020 to 30 April 2020Responsibilities: As a Business Development Intern at PTE Universe, a Pearson Test of English Training Institute, I had the opportunity to support various tasks to grow the institute's business. This included assisting in researching potential opportunities, helping with promotional activities to spread awareness about PTE Universe, and supporting the team in various administrative tasks. Additionally, I gained experience in customer interactions and understanding their needs to contribute to the overall growth of the institute.

Experienced Talent Acquisition Specialist with 1 Year of Freelance Experience- Feb 2019 to Jan 2020Responsibilities: As a Talent Acquisition Specialist with one year of experience as a freelancer, I am responsible for sourcing and finding potential candidates through job portals and referrals to meet specific requirements. Once identified, I communicate with the candidates via email and then proceed to conduct interviews with the HR department.

During my 8-month internship at Let's Padhai Institute, I excelled in administrative tasks, provided top-notch front desk support, maintained meticulous document organization, ensured precise calendar management, managed inventory efficiently, and assisted in event coordination. My role included drafting clear communications, offering exceptional customer service, problem-solving, and actively participating in special projects. I also prioritized professional development, adhered to institute policies, and delivered regular progress reports to supervisors, contributing to the organization's smooth operation and success.Skills: Front Desk Excellence, Reporting, Policy Adherence, Calendar Management, Inventory Management, Collaborative Approach, Inventory Oversight, Document Organization and Management,,