- Supervised a team of 10 staff members, fostering a collaborative and productive work environment.- Designed and implemented training programs for new hires, enhancing team performance and retention.- Optimized inventory control processes, effectively reducing waste and maintaining optimal stock levels.- Achieved a 33% increase in sales by employing strategic up-selling techniques and prioritizing customer needs.- Handled customer complaints professionally, ensuring prompt resolution and improved satisfaction.- Conducted regular quality audits across multiple branches to uphold brand standards and consistency.

- Launched and grew Instagram and TikTok accounts, boosting brand engagement through strategic social media campaigns. This led to 2K followers collectively.- Created and curated compelling content, including graphics, videos, and written posts, aligned with the brand's voice and audience preferences.- Responded to customer inquiries on social media, fostering strong relationships that translated into increased client loyalty and in-person interactions.- Conducted market research to guide content strategies and support data-driven business decisions.- Streamlined inventory management and supply chain operations using Excel for greater efficiency.- Increased order volume by 60% through innovative content creation and targeted audience engagement.- Developed and implemented comprehensive social media strategies to elevate brand visibility and drive measurable results.

- Collaborated with the Head of Marketing to develop tailored social media strategies for top restaurants, bars, and nightclubs in Bangkok such as Charcoal, Havana Social, Yankii and Cantina Italian Kitchen.- Designed and curated mood boards to guide content creation, ensuring cohesive and visually engaging campaigns.- Created and scheduled social media content across platforms, maintaining consistent brand messaging.- Captured high-quality photos and videos for use on social media platforms.- Assisted in event setup, managing space arrangements and preparing materials to ensure seamless activations.

- Managed front-of-house staff and facilitated a smooth service process.- Provided detailed menu recommendations and samples, upselling items and ensuring customer satisfaction.- Trained new employees and was promoted to a senior position after the first month.- Achieved a 4.9-star rating from customer feedback, consistently delivering exceptional service.- Recognized as Customer Service Star for outstanding service skills.

- Conducted sales presentations for clients, highlighting the benefits of The British Red Cross programs.- Travelled to various areas to introduce and educate people about charitable causes.- Persuaded homeowners to donate by effectively communicating the financial implications of heart disease.